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Berlin, Deutschland
Hybrid
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
As a Customer Infrastructure Engineer at voize, you own the full technical journey of our customers - from the first presales check to ongoing operations. You’re the primary technical point of contact, bridging voize and customer IT. By validating infrastructure, configuring secure setups, solving technical issues, and scaling deployments, you ensure a smooth experience and long-term success.
Support pre-sales calls to assess infrastructure, spot blockers, and guide evaluations
Several years of experience as a Linux or Windows Administrator
Troubleshoot issues across systems, networks, browsers, and interfaces with clarity and empathy
Support technical scaling (e.g. growing user bases, infra changes)
Document setups and technical handoffs for smooth internal collaboration
Flag recurring issues and contribute to internal tools, docs, or processes
Expert Windows/Linux system administration and network configuration skills (firewalls, proxies, routing, MDMs, APIs)
Solid experience with virtualisation, Docker, web servers (Nginx, IIS), and load balancing
Excellent troubleshooting skills across APIs, browsers, infrastructure, and devices
Clear communicator with empathy for both technical and non-technical users
Proactive, self-directed, and skilled in documentation and technical handoffs
Experience with start-ups will help you thrive in this role
You’re confident in German (C2) to support customers and fluent in English (C1) to work closely with colleagues - we’ll support you with language courses if needed.
We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
Become a co-creator of our success with stock options
Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
You decide when you work best, that means flexible working hours and a good hybrid set-up.
We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!
