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Southampton, England, United Kingdom
Hybrid
Not Available
Customer Insight Analyst
Full time - 12 months Fixed Term Contract - Maternity Cover
£32,489 - £37,904 (dependent on experience)
Hybrid
Southampton
Do you have a passion for understanding customers and turning customer feedback into insights that make a difference?
At Ordnance Survey (OS), the Customer Insight team helps ensure everyone across the organisation understands our customers, their needs and experiences, and uses these insights to make better decisions.
As OS continues to grow and develop its location data, products and services, we’re looking for an inquisitive and enthusiastic Customer Insight Analyst to strengthen our understanding of customers and partners and to inform the future development of our products, services and experiences.
You’ll join our Customer Insight team, working across a varied mix of ad hoc and ongoing research activities.
About the role
As a Customer Insight Analyst, you’ll support the delivery of our customer insight programme, providing clear, actionable insight and recommendations that help OS better understand our business, government and leisure customers, improve their experience and make evidence-based decisions.
You’ll work with stakeholders across the business to understand their insight needs, support research and analysis, and build a picture of the customer engagement and insight activity taking place across OS.
You’ll play an important role in bringing different sources of customer evidence together and making insight accessible, engaging and useful to colleagues across the organisation.
Some of your responsibilities will include
What we’re looking for
You’ll be naturally curious about customers and comfortable working with both quantitative and qualitative information. Most importantly, you’ll be able to look beyond the data to understand what it means and how it can be used to support better decisions.
We’re looking for someone who has:
About you
You’ll be a proactive self-starter who enjoys asking questions, exploring evidence, and getting to the heart of what customers really need.
You’ll be comfortable working independently as well as collaborating with colleagues across OS, and willing to get involved in everything from detailed analysis and customer research to the practical tasks that help an effective insight function run smoothly.
Above all, you’ll have a genuine passion for understanding customers and making sure their voice helps shape the decision we make.
The rewards
We want you to love what you do and feel supported to do your best work.
Our benefits include:
Location & working pattern
We embrace a hybrid working model at OS, because we believe in flexibility and balance. You’ll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend 50% of your working week collaborating face-to-face with colleagues. It’s all about combining the best of both worlds connection and autonomy to help you thrive.
Security & eligibility
OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)).
Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.
This role requires the right to work in the UK at the time of application. Unfortunately, OS cannot provide visa sponsorship for this position.
Inclusion at OS
Research shows that people from underrepresented groups often hesitate to apply unless they meet every requirement. At Ordnance Survey, we’re committed to building a diverse, inclusive and welcoming workplace.
If this role excites you but your experience doesn’t match every point, we encourage you to apply. You may be the right person for this role or another opportunity at OS.
We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.
Key details
Closing date: 23:59pm on 16 November 2026
Recruitment process: Shortlisted candidates will be asked to complete a personality questionnaire, followed by a 1-hour competency-based interview held in person at our Head Office. Candidates who progress to the final stage will be invited to attend a further interview, which will include a presentation based on a task provided in advance.
Who we are
We are Ordnance Survey, Great Britain’s national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.
Three principles one direction
Our principles unite us in delivering our Data & Destinations strategy with more simplicity, more clarity, and renewed momentum for each other and for our customers.
They’re here to create more good days, and fewer harder ones but only if each one of us plays our part.
Skills required for this role:
Analysis, Business Planning, Business Strategies, Competitor Analysis, Customer Insights, Geospatial Strategy, Researching, Strategy Development