Customer Operations - Product Manager

Customer Operations - Product Manager

Company:

Boeing Vancouver

Boeing Vancouver is seeking a Customer Operations - Product Manager to join our business administration activities of the Maintenance Efficiency product line. The position will be based from our Richmond, British Columbia office, and a hybrid work style is offered.

The Customer Operations - Product Manager will support the business administration activities of the Maintenance Efficiency product line. This role is responsible for coordinating key cross-functional processes that support Customer renewals, non-standard commercial requests, and contract execution activities. The Product Manager will work closely with Customer Success Management, the Selling team, Product, and other internal stakeholders to help ensure timely, accurate, and efficient execution of business processes tied to Maintenance Efficiency.  This includes the Toolbox product line and OEM Data Sales product line.

Position Responsibilities:

Customer Renewal Coordination

• Coordinate with Customer Success Management and the Selling team to support all Toolbox customer renewals

• Track renewal activities, maintain process status, and help ensure actions are completed on schedule

• Facilitate communication between teams to support smooth renewal execution

New Business for All (NBA) Process Support

• Act as a focal to the Selling team for all deviations from standard offerability of Maintenance Efficiency product offerings

• Coordinate the data collection, feasibility, affordability review of all non-standard offering

• Communicate and ensure alignment with stakeholders and leaders for all non-standard offering proposals

• Help ensure non-standard requests are properly documented, reviewed, and routed for approval as required

• Analyze produce line sales and initiate actions to meet revenue targets

Contract Execution Administration

• Coordinate administrative tasks related to the successful execution of contracts (Commercial & Military-CITAPs)

• Promptly distribute Contract Execution Change Notices (CECN) for executed agreements to ensure relevant stakeholders are informed of contract changes and execution requirements

• Resolve any Customer data ordering discrepancies as necessary to fulfill executed contract

• Update all associated records within Customer Relationship Management (CRM) tools

Core Competencies

• Business Acumen

• Cross-functional coordination

• Process management

• Attention to detail

• Customer and stakeholder communication

• Problem solving

• Time management

• Documentation and tracking

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team’s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 7+ Years of experience supporting business operations, contract administration, customer lifecycle management, or sales support.

• Experience supporting software-as-a-service (SaaS) or customer subscription-based offerings

• Experience working in a cross-functional environment with Customer Success, Sales, and Operations teams.

• Ability to work effectively across multiple teams and priorities.

• Proficiency with Microsoft Office tools and business workflow systems.

• Must be legally able to work in Canada.

• Individuals must not pose a risk for safeguarding of controlled goods.

• Must be eligible to handle US export-controlled data.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree in Business Administration, Finance, Operations, or related field, or equivalent experience

• Strong organizational and coordination skills.

• Excellent written and verbal communication skills.

• Familiarity with customer renewals, contract lifecycle processes, or sales operations.

• Ability to manage multiple tasks with attention to detail and accuracy.

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process. 

Additional Information:

This requisition is for a locally hired position in Canada. The employer is Boeing Canada.  Candidates must be legally authorized to work in Canada. Benefits and pay are determined by Canada and are not on Boeing US-based payroll. This is not an expatriate assignment.

Please note that the information shown below is a general guideline only.  Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Salary pay range - $96,000.00 – $170,000.00 CAD

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift: