Customer Portfolio Manager

Accountabilities

Manage customer relationships: Serve as the primary point of contact for the assigned customer site, maintaining strong relationships with customer stakeholders and internal teams while aligning service delivery with business objectives.
Drive portfolio profitability and growth: Own the customer portfolio's profit and loss (P&L), identify growth opportunities, and ensure commercial performance supports customer satisfaction and organizational goals.
Coordinate customer communication: Develop and maintain a comprehensive customer communication plan, establish regular business reviews, and present relevant products, services, and improvement opportunities.
Oversee service agreements and contracts: Manage service agreement, fixed-price, and time-and-materials programs, ensuring contractual obligations, deliverables, terms and conditions, liquidated damages, and bonus structures are properly understood and fulfilled.
Manage warranty and commercial considerations: Oversee warranty-related matters, evaluate commercial concessions, and balance customer needs with business profitability and contractual requirements.
Coordinate outage planning and execution: Work with site support and field service teams to define outage scopes, communicate requirements, coordinate resources, and organize pre-outage, outage milestone, and post-outage meetings.
Manage parts planning and orders: Coordinate parts requirements for outage and non-outage activities, prepare and issue quotations, manage customer orders, and ensure timely fulfillment.
Oversee repair services: Coordinate on-site repairs and component repair activities, including defining repair scopes, requesting quotations, scheduling work, and resolving issues across the service network.
Manage financial administration: Oversee customer invoicing, credit memo processing, and related commercial documentation to maintain accurate and timely financial transactions.
Develop service sales opportunities: Identify, quote, and convert opportunities for parts, field services, leased engines, and other service offerings, managing the process from opportunity identification through order entry and fulfillment.
Coordinate digital and plant solutions: Manage digital service agreements and total plant solutions, collaborating with relevant functional teams to deliver integrated customer offerings.
Support continuous improvement: Use operational, financial, and customer insights to identify risks, improve service execution, strengthen processes, and enhance overall customer value.
Requirements
Education: Bachelor's degree from an accredited college or university. Alternatively, a high school diploma or GED with at least four years of power generation industry experience, or an associate degree with at least two years of relevant industry experience.
Relevant experience: At least five years of experience in power plant field services, service contract management, or a closely related area within the energy or power generation industry.
Contract knowledge: Familiarity with the MCV Contract Service Agreement and the ability to interpret contractual terms, service obligations, commercial conditions, and performance requirements.
Power generation expertise: Understanding of power plant operations, maintenance services, outage planning, parts management, and repair coordination.
Technical background: A bachelor's degree in mechanical engineering, electrical engineering, or another relevant technical discipline is preferred.
Outage management: Experience planning, coordinating, and executing planned outages, including scope definition, stakeholder coordination, and schedule management, is an advantage.
Financial and commercial acumen: Strong understanding of portfolio profitability, P&L management, pricing, contract administration, service sales, and commercial risk management.
Customer relationship management: Demonstrated ability to build trusted relationships with customers, engage senior leadership, resolve concerns, and identify opportunities to strengthen long-term partnerships.
Leadership and collaboration: Ability to coordinate cross-functional teams, influence stakeholders, and contribute effectively in a proactive, fast-paced operational environment.
Communication skills: Excellent written and verbal communication, presentation, interpersonal, and organizational skills, with the ability to explain technical and commercial matters clearly.
Quality and continuous improvement: A strong quality management background and Lean Six Sigma Black Belt certification are desirable.
Planning and execution: Strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining accountability for deadlines and results.
On-site availability: Ability to work at the Midland Cogeneration Venture site office Monday through Friday.
Work authorization: Must be legally authorized to work in the United States. Employment visa sponsorship is not available now or in the future. A pre-employment drug screening is required, and a driving record check may apply if operating a company-owned, leased, or rented vehicle for business purposes.
Benefits
Competitive base salary: Annual pay ranging from $91,400 to $152,200, depending on geographic location, education, experience, and relevant skills.
Geographic pay adjustments: Eligible locations may receive salary differentials of 110%, 120%, or 130% of the standard pay range.
Annual bonus opportunity: Eligibility for a discretionary annual bonus.
Comprehensive healthcare: Medical, dental, vision, and prescription drug coverage.
Health and wellness resources: Access to a 24/7 nurse-based health coaching service and a confidential Employee Assistance Program offering assessment, counseling, and referral services.
Retirement savings: Access to a 401(k) retirement savings plan with company matching and additional company retirement contributions.
Financial planning support: Access to Fidelity financial resources and financial planning consultants.
Professional development: Tuition assistance and opportunities to strengthen technical, commercial, and leadership skills.
Family support: Adoption assistance and paid parental leave.
Insurance coverage: Disability benefits and life insurance.
Paid time off: 12 paid holidays and permissive time off.
Career growth: Opportunities to develop expertise in customer portfolio management, power generation services, contract leadership, and commercial operations.
Meaningful industry impact: Contribute to reliable power generation by helping customers optimize plant performance, manage service requirements, and maintain long-term operational efficiency.