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England, United Kingdom
Hybrid
End Date
Thursday 10 December 2026Salary Range
£61,344 - £68,160We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced HoursJob Description Summary
-Job Description
Title: Customer Propositions Manager (12-month FTC)
Salary: £61,344 - £68,160
Locations: Bristol, Edinburgh, Leeds, Halifax, Manchester or Birmingham
Hours: Full-time, 35 hours per week
Working pattern: Hybrid, spending at least two days per week, or 40% of your time, at one of our office sites.
About this opportunity
We’re looking for a Customer Propositions Manager to join our Consumer Segment Function. You’ll help shape proposition strategy, identify the strongest opportunities and work hands-on with teams to deliver customer and commercial results.
Using customer insight, market evidence and financial data, you’ll decide where to focus, build business cases and develop propositions that meet customer needs and create business value.
Working across product, digital, data, marketing, servicing, finance and risk, you’ll turn priorities into delivery plans, resolve challenges and keep progress on track. You’ll measure results and improve propositions, balancing customer value, commercial returns and practical delivery.
This is a role for someone who can relentlessly seek out growth opportunities and make it happen.
What you’ll be doing
What you’ll need:
It would be useful if you also have experience in:
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We’re committed to creating an environment where everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and introduce a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Our benefits include:
If you’re motivated by understanding customers, shaping propositions and turning opportunities into results, we’d love to hear from you.
#LI-DC1
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.