Customer Quality Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Quality & CI Manager

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. 

In this role, you will define, Deploy and support a Quality Culture within local ABB, by assuring and controlling Quality with systems, tools and teams to exceed customer expectations while ensuring sustainable operations. Supports and maintains the Quality Management System of the local unit. All aspects managed in line with ABB Group/Division/BU guidance

ROLES & RESPONSIBILITIES

• Voice of the Customer: Represents the Voice of the Customer within local teams. Manages the customer quality issues, perform root cause analysis and lead the implementation of the corrective actions to solve the customer quality issues. Challenges the teams with customer experience feedback and input to decisions. Enable and coaches employees to evaluate risks, problems and solutions from a customer/stakeholder point of view.
• Challenges: The ideal candidate is an Individual contributor using prior theoretical learning or knowledge of methods and technologies to execute work assignments using established solutions. Building knowledge of related disciplines in the organization. May work under direct supervision or independently. May instruct or coach junior colleagues.
• Ensure that all processes are always in full ISO 9001:2015 compliance for established and approved processes.
• Create/implement & maintain company quality documentation: quality control plans, quality procedures & work instructions.
• Ensure timely resolution on internal and supplier related issues impacting the operation and/ or customers. 
• Identify and lead quality improvement projects to achieve business quality commitments.
• Drives root cause on all QMS compliance misses & develop/implement permanent fixes.

JOB SKILLS

• Preferred bachelor’s degree in Electrical/Electronic/Mechanical Engineering or related field with 10+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain.  Will considered associate’s degree in Eng or related field with 10+ years relevant work experience
• Preferred: Green belt (lean six sigma) certification
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization and customers.
• Advanced ability to use Microsoft Office products.
• Basic knowledge of 2 of the following principles and should be able to elaborate the concepts: lean manufacturing, 5 S, 8D reports, PPAP
• Collaborates well with others.
• Works with a sense of urgency and ownership; until the job is complete!

Why ABB?  

What's in it for you  

 We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. 

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. 

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. 

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf 

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.  

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.  

Options for Call to Action

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.  

Guide the future. This is where innovation accelerates, industries are reimagined, and your impact powers the world ahead. Run What Runs the World.  

Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World.  

Think bigger. This is where bold ideas meet unstoppable progress, teams initiate what’s next, and we’re engineered to outrun, together. Run What Runs the World.  

Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World.  

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World. 

EVP Hashtags 

#ABBCareers  

#RunwithABB 

#Runwhatrunstheworld 

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.