Customer Service Administrator

SUMMARY OF THE ROLE

We are now inviting applications from interested candidates for Customer Service Administrator, based in our Derrimut head office. The role will be responsible for processing customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer. The position will report to the Customer Service Supervisor.

Responsibilities:

• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on time delivery performance objective is achieved.
• Receive and enter orders for collection or delivery and make sure that proper control of documents flow is achieved.
• Follow-up with warehouse for all customer report of deliveries.
• Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in full.
• Perform the data entry of inventory transactions
• Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders. Attach other relevant documents if required.
• Process customer returns according to established Jotun’s Guideline and Procedure.
• Ensure information on orders is accurate to facilitate invoice processing.
• Resolve invoice inquiries and discrepancies from customer or partners.
• Work closely with Finance Department to resolve disputed credit items.
• Ensure all exception and promotion customer pricing follow Jotun’s guidelines.
• Log customer complaints in the company’s customer complaint database.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Skills and job requirements:

• Possess 1-2 years’ experience within administration field, exposure to Customer Service/ Call Centre role would be highly regarded
• Attention to detail and sense of urgency are needed
• Possess excellent interpersonal and communication skills
• Possess a strong work ethic and initiative, be a good team-player and communicator
• Applicant with a relevant tertiary degree is desirable
• Must hold full working rights

What We Offer:

• We are a fast-growing paint company with proven financial success.
• Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy.
• Best-in-class paint products that are unparalleled in quality.
• We are a values-driven organization where Respect, Loyalty, Care and Boldness are core to the culture and success of our organization.

Jotun Australia is an Equal Opportunity Employer supporting inclusion and diversity in the workplace.

POSITION INFORMATION

Company:

Jotun Australia Pty. Ltd.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

05.11.2026

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria with the focus in Performance Coatings comprising of Protective , Marine and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth and Adelaide. Our business thrusts are focused in strengthening our nationwide presence in performance coatings while continue the focus in people development. Jotun Australia aims to strengthen the Jotun Group’s position in the region through ambitious market growth plans, focusing on innovation, efficiency and profitability in an exciting period of opportunity.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!