Customer Service Coordinator

Company Information

Recognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers’ property and assets 24/7/365. More than 9,000 commercial and industrial properties across North America trust The Electric Guard Dog™ to keep their assets secure.

Job Summary

AMAROK's Customer Service department is responsible for the overall daily customer experience while creating and following up on routines and processes. As a Customer Service Coordinator you will play a key role in customer satisfaction and retention by providing superior customer support to AMAROK's internal and external customers through proactive communication, empathy, and technical problem-solving. Applying candidates must be able to type at least 60-80 WPM and demonstrate proficiency navigating through Microsoft Suite. Multiple shifts available: Sunday-Thursday 9am-6pm EST OR Monday-Friday 9am-6pm or 8am-5pm EST, fully in-office, based out of Columbia, SC. 

Key Responsibilities All duties must be conducted in accordance with the Company’s established standard operating procedures and techniques

• Proactively build account relationships through empathetic communication and early issue resolution.
• Manage high-volume calls and emails, create technician work orders, and set clear resolution expectations.
• Maintain accurate CRM (Customer Relationship Management system) records of customer interactions, service updates, agreements, and alarm protocols.
• Provide expert troubleshooting for system, connectivity, and equipment issues, guiding customers through solutions with educational resources.
• Prepare account reports and special projects, analyze utilization trends, and identify opportunities to reduce churn and mitigate risk.

Requirements

• At least two years customer-facing related experience – tech support/troubleshooting experience is a plus.
• Strong time management and organizational skills with the ability to thrive in a fast-paced environment.
• Great active listening skills and the ability to build rapport, secure (pun intended) trust, and maintain a professional relationship with both internal and external customers.
• Ability to communicate clearly, both written and verbal.
• Ability to answer a high volume of calls and emails daily.
• Outstanding analytical and problem-solving skills.
• TEAM ORIENTED!!

Why AMAROK? AMAROK is driven by our companies’ core values. We strive to facilitate a greater sense of purpose in all our career opportunities. Well known for our superior company culture and leadership, our employees also enjoy the following benefits:

• Health Benefits (Medical, Dental & Vision)
• Tuition Reimbursement Program
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Career advancement
• Bonus opportunities
• Generous PTO

Hourly Compensation Range: $21-22/per hour. Compensation is determined based on competitive market data, experience, skillset and geographical location.

See what our employees have to say about working for AMAROK! https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm

Our recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Once you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/