Customer Service Engineer

Accountabilities:

• Install, maintain, troubleshoot, and repair multi-modality medical imaging equipment, including CT, MRI, Cath Lab, C-Arms, PET/CT, Ultrasound, and related systems.
• Perform system-level troubleshooting for complex technical issues involving mechanical, electromechanical, and electronic components.
• Carry out preventive maintenance, warranty services, and other scheduled service activities to maximize equipment uptime and reliability.
• Act as a primary technical interface for doctors, technicians, and customer representatives, providing clear updates on equipment status and resolving service concerns efficiently.
• Build strong, professional relationships with customers and proactively address issues to maintain high levels of customer satisfaction.
• Support business development within the assigned geographic area by participating in account visits and identifying potential sales opportunities.
• Communicate relevant customer and sales opportunities to the appropriate account teams and contribute to commercial activities when required.
• Share technical knowledge and best practices with colleagues and support the training and development of other team members.
• Maintain accurate service documentation and follow established quality systems and programs in accordance with ISO 9001 standards and service quality requirements.
• Demonstrate flexibility to support different locations and customer needs according to business requirements.

Requirements:

• Bachelor’s degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or a related technical discipline.
• At least 2 years of experience servicing medical equipment, preferably with hands-on experience supporting CT, MRI, Cath Lab, C-Arms, PET/CT, Ultrasound, or similar imaging systems.
• Proven experience diagnosing and repairing mechanical, electromechanical, and electronic equipment.
• Experience working directly with both internal teams and external customers in a technical or solution-oriented service environment.
• Strong troubleshooting, analytical, and problem-solving skills, with the ability to manage complex technical issues independently.
• Good oral and written communication skills, including the ability to document service activities and communicate technical information clearly.
• Proficiency in English.
• Ability to work independently with minimal supervision while maintaining high standards of quality, safety, and professionalism.
• Strong customer orientation and interpersonal skills, with the ability to build trust and provide effective guidance.
• Willingness to travel extensively within Gujarat and adapt to other locations when required by business needs.
• Flexibility to work after hours and participate in rotating on-call schedules, including weekends.
• A proactive mindset, strong sense of ownership, and willingness to share knowledge and best practices.

Benefits:

• Opportunity to work with advanced medical imaging technologies in a global healthcare technology environment.
• Exposure to a broad portfolio of sophisticated CT, MRI, Cath Lab, C-Arms, PET/CT, Ultrasound, and other medical equipment.
• Competitive salary and comprehensive benefits package, in line with local employment terms.
• Opportunities for professional development, technical learning, and career progression.
• Collaborative workplace culture focused on care, support, transparency, and continuous learning.
• Opportunities to develop customer-facing, technical, and commercial skills through cross-functional collaboration.
• Field-based role offering varied customer interactions and hands-on technical experience.
• Relocation assistance is not provided for this position.