When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Service Engineer - Refrigeration (m/w/d)
Location(s)
MSD (Switzerland) - Customer Site
Job Description
Will perform all maintenance and repair activities primarily on our Customers’ Controlled Temperature Units (CTU), intended as Freezers (down to -80°C,), Refrigerators (-5°C), Incubators, Climatic Chambers, .... (list non-exhaustive).
All activities will be performed in GxP regulated environment and might require access to EHS regulated areas (e.g. ATEX, work at height, potent compound, …)
Activity types:
- temperature mapping and support to qualification,
- maintenance and calibration,
- diagnose, test, and repair,
- cleaning and decontamination,
- Customer’s material handling,
- GxP record of performed activities in Customer’s CCMS/SMMS systems in line with ALCOA+ principles.
Responsibilities
- Provide timely, knowledgeable, and quality repairs of Customers’ appliances,
- Maintain high-quality Customer service and care,
- Look for ways to improve business performance and enhance the Customer experience,
- Communicate benefits of the Value-Added Services Process to the Customer,
- Author maintenance & calibration protocols in line with pertinent standards (ISO, USP, …),
- In addition, will integrate and support the Customer Service Engineers (CSE) team on site, performing frontline assistance, maintenance and qualification of simple devices, such as: thermometers, heat blocks, analytical balances, refrigerated centrifuges, ... (list non-exhaustive).
Requirements
- Proven work experience as a Refrigeration/Cooling Appliances Repair Service Technician or similar role
- Valid authorization to work with refrigerants in industrial applications (Swiss VFB-K Art. 1 Abs. 1 Bst. B or equivalent).
- Swiss Federal Certificate of Capacity as an Installer-Electrician or Eligibility for or possession of specific limited installation licenses under Articles 13, 14, or 15 of the Low-Voltage Electrical Installations Ordinance (OIBT/NIV).
- Previous experience in a GxP environment will be considered as preferential.
- Business proficiency in English and German. Any other language would be appreciated.
- Must possess and maintain a valid driver’s license.
