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Estado de México, México
Onsite
Localidad: Tultitlán
La posición está orientada a la atención y gestión de clientes en estrecha colaboración con los equipos comerciales, proporcionando soporte en las operaciones diarias, el seguimiento de pedidos, la gestión de consultas y la resolución de incidencias. Buscamos una persona con habilidades de comunicación, organización y orientación al cliente, idealmente con experiencia en entornos comerciales B2B. No buscamos Servicio al Cliente de Call Centers.
El Representante de Servicio al Cliente (CSR) es responsable de garantizar el procesamiento diario de pedidos, asignación de inventario, impulsando el mejor nivel de servicio al cliente de su clase, manteniendo métricas de rendimiento mediante el uso de procesos estándar y mejores prácticas. Siendo un facilitador, se espera que el CSR brinde atención y servicio al equipo comercial y distribuidores en México, para eficientar la cadena de suministro y ayudar en la solución de situaciones y necesidades que se presenten en la operación.
Educación Mínima: Licenciatura en Administración de Empresas y/o carrera afin
Idiomas: Inglés intermedio
Experiencia mínima de 2 años en Logística y Customer Service
Experiencia deseable en SAP & BI Herramientas ERP
Microsoft Office
Conocimientos de Sistema Ambiental de Seguridad y Salud Ocupacional:
Sistema de gestión Integrado (ISO 9001, 14001, OHSAS 18001, HACCP)
SISTEMA DE MEDIO AMBIENTE, SEGURIDAD Y SALUD OCUPACIONAL
Responsabilidad:
Conocer sobre los aspectos ambientales y riesgos laborales de su área y puesto de trabajo, participar activamente en la capacitación sobre dichos aspectos y riesgos, cumplimiento de los procedimientos aplicables en materia de Seguridad, Salud Ocupacional y Medio Ambiente.
At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
Belonging: You have a strong capacity to create a culture of ‘Belonging’, where people feel appreciated for who they are, what they do, and who they can become
Self-Awareness: You have high levels of self-awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others
People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance
Results Agility: You demonstrate consistent delivery of results in first-time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you’re presented with
Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person’s identity.
U.S. applicants have rights under Federal Employment Laws.
Perks of Working for us
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances, well-being, and much more to meet the needs of themselves and their families. It goes beyond just Cash! The total rewards program is based on pay for performance, whereby the incentive programs are linked to company and individual performance.
Competitive Pay Package
Competitive Holiday/Paid Time Off, plus additional days offered ( i.e., volunteer day, allowing you to give back to the community)
Retirement/Pension Plan
Medical, Critical Illness, and Life Insurance
Employee Assistance Programs
Best-in-class, family-friendly, and inclusive leave policies
The benefits /perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change.
Some benefits may be subject to an employee contribution.
Some benefits may be fully or partially subsidized. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
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