The Customer Service Representative is the primary point of contact for an assigned customer portfolio, with a strong focus on customers across Germany and the wider DACH market. The role owns day-to-day communication around customer orders, delivery status, availability and supply-related issues, ensuring customers receive accurate, timely and proactive support.

Working closely with Planning, Logistics, Production and other business functions, the Customer Service Representative manages customer demand and order requirements from entry through delivery, identifies potential supply or delivery risks, and coordinates solutions to protect customer commitments.

The role requires a strong customer mindset combined with hands-on order management and ERP experience. It is well suited to someone who enjoys building customer relationships while working across internal teams to solve issues and keep orders moving.

General Responsibilities • Serves as customers main point of contact related to delivery and order status for assigned customer portfolio • Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage • Reviews daily customer demand and validates deviations, also subject to specific customer needs • Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date • Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs • Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process • Executes manual order entry process withing required timeline and accuracy • Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time • Identifies pull-in opportunities based on specific customer logistics / flexibility agreements • Communicates customers first / last shipments from phase in / phase out material • Organizes timely reviews and investigations of root cause for customer short-payments • Approve / reject chargebacks and submits respective debit / credit memos, when applicable • Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information • Collaborates with customers to determine shipping method Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

This role supports our growing customer base across Germany and the wider DACH market, providing direct customer support and managing customer orders through delivery.

What we’re looking for:

• Ideally 2+ years of customer service experience, with exposure to order management and ERP systems
• German and English at C1/C2 level
• French is an advantage, supporting our expansion in France
• Automotive or aftermarket experience is beneficial, particularly OE Automotive, but is not required

You’ll work closely with Planning, Logistics and Production to manage customer needs, address delivery risks and maintain clear, proactive communication throughout the order process.

Gross Annual Salary Range:

17,548.00 EUR - 24,127.40 EUR

The salary range is published in line with the EU Pay Transparency Directive and relevant country legislation.

Starting Salary

The starting salary offered will be based on objective, gender-neutral criteria , (e.g internal equivalency, relevant skills, experience, qualifications etc.). Applicants will not be asked for salary history.

SmarterTogether

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

•  As OneSensata, we are working together to make things work together 

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