Customer Service Representative

Here’s What You’ll Get To Do

• Develop meaningful relationships with internal and external customers
• Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
• Receive and accurately process orders. Enter orders into our ERP system
• Review sales orders for accuracy. Release to production for a schedule review
• Maintain orders as needed. Processing adds, deletes, or changes
• Provide timely and comprehensive order status updates to customers
• Identify and resolve issues before they impact schedules
• Collaborate with the scheduling team to address scheduling issues
• Work with EPICS and EPICOR ERP systems

Here’s What We’re Looking For

• A commitment to safety-first
• A minimum of two years' experience in customer service.
• Strong organizational and planning abilities and excellent analytical and problem-solving skills
• Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
• Innate ability to apply listening skills and providing detailed responses regarding order completion
• Intellectual curiosity towards improving processes within the department
• Must be a team player who is willing to directly assist the team as needed
• Strong ability to build trusting relationships
• Integrity, professionalism, and customer-focused problem-solving skills
• Strong interpersonal, written, and verbal communication skills required
• A growth mindset with a drive to exceed expectations
• Proficiency with computers. Microsoft Excel, Word, and Outlook
• Other duties as assigned.