Customer Service Representative Associate

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description:

Job Summary

Responsible for supporting financial resource activities by assisting patients, families, and staff with account inquiries, payment processes, and available assistance programs. Provides accurate information regarding billing, insurance, and financial options to promote timely resolution of accounts. Ensures compliance with institutional policies, payer requirements, and regulatory standards while maintaining patient confidentiality. Coordinates with internal departments and external partners to deliver excellent customer service and enhance the overall patient financial experience.

Essential Functions

• Assists patients and families with questions regarding billing, insurance, and financial assistance options.

• Reviews account information to identify outstanding balances and provides guidance on payment arrangements.

• Collects and processes payments accurately in accordance with institutional procedures.

• Verifies patient insurance and financial information to ensure accuracy and completeness.

• Documents all interactions and account updates in systems in a timely and accurate manner.

• Communicates with internal departments to resolve account discrepancies or escalate issues as needed.

• Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information.

• Delivers courteous and professional service to patients, families, and staff to support positive experiences.

• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent

Experience Requirement: 0-2 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never

C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)

E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)

G. Repetitive motion:3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet:1. Never

I. Working in confined spaces:1. Never

J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)

K. Job-related travel:2. Occasional (< 10% of the time)

L. Loud noises:1. Never

M. Temperature extremes:1. Never

N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)

O. Radiation:1. Never

P. Burns:1. Never

Q. Cuts/Punctures:2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)

S. Recombinant DNA or viral vectors:1. Never

T. Combative/violent people:1. Never

U. Animal handling (including carcasses):1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Department:

Debt & PFS Quality

Shift:

Time Type:

Full time

Address:

2317 Alumni Park Plaza

City, State:

Lexington, Kentucky