Customer Service Specialist

Job Description:

This position will be located in our Troy, Ohio office. Selected candidate will perform sales support for internal and external customers including receiving, processing, investigating and resolving all incoming orders and inquiries from our field sales representatives and end users of our products. This individual will have direct contact with all levels of responsibility, including owners and executives of major businesses. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The candidate should possess the knowledge and skills necessary to resolve wide and varied situations covering all aspects of the business and be able to implement recommendations and decisions regarding these matters. The position requires a highly organized individual capable of multitasking in a fast-paced customer service environment. They will be a self-starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities

• Team oriented with the ability to effectively interact with co-workers, customers, sales and product lines

• Proactive with good decision making skills, able to work in an empowered environment

• Excellent follow-up skills and attention to detail

• Project management

• Handling wide and varied inquiries from customer calls & emails

• Accurate entry of all assigned customer orders

• Maintenance of customer requirements and pricing

• EDI order monitoring and maintenance as needed

• Product knowledge and the ability to answer questions regarding use and care

Minimum Qualifications

• Associate Degree in Business Administration/Marketing
• 3+ years sales and/or customer support experience
• Excellent oral, interpersonal, and written communication skills
• Proficient in Microsoft Office products including Word, Excel, and Outlook
• Excellent Teamwork, Time Management, Organizational, Follow up and Planning Skills.
• Knowledge of freight terminology and shipping procedures
• Familiarity of Credit and Collections processes
• Ability to read and decipher quotations and purchase orders
• Ability to enter and submit orders accurately
• Ability to plan and coordinate projects as an individual contributor or as a member of a cross-functional team

Preferred Qualifications

• Experience in Inside Sales Support for large volume accounts

• Experience with Auto Quotes

• Experience in CRM and Project Management

Compensation Information:

The pay rate for the successful candidate will be based on qualifications and experience.

$60,000 - $70,000

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.