Sherbrooke, Québec, Canada
Onsite
Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.
If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).
Hiring Unit:
McGill Campus Store
Student Housing & Hospitality Services
Position Summary:
Under the direction of the immediate supervisor, coordinates customer service. Organizes, distributes and verifies the work of others and participates in their training. Acts as resource person. Deals with customer requests, enquiries and complaints. Orders parts and equipment, controls inventory, and maintains computerized information systems. Performs administrative and accounting tasks appropriate to the activities of the unit.
Major Duties and Responsibilities:
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed by an employee whose position has been matched to this generic job description.
Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.
Other Qualifying Skills and/or Abilities:
Demonstrated ability to schedule and plan with rigorous attention to detail. Demonstrated ability to clearly receive, retain and transmit information with a proven ability to communicate clearly and effectively at all levels. Must be customer focused and service oriented, assisting all clients with tact and diplomacy while maintaining a professional manner and appearance at all times. Proven ability to delivery proactive customer service by active and empathetic listening to all clients and by ensuring that all clients are dealt with using a client-centered and solution-focused approach. Proven ability to work both autonomously and as a member of a team. Demonstrated ability to take initiative, problem-solve and organize work within area of responsibility. Strong organizational skills with ability to multi-task, prioritize and work under pressure to meet multiple deadlines. Accuracy and strong attention to detail. Excellent communication skills (written and spoken) and ability to clearly transmit, receive and prioritize information. Experience in an online customer service environment is an asset. Demonstrated ability to work in a PC environment using MS Word, Excel, Outlook, and spreadsheets. Experience preparing and coordinating equipment and resources required for both on-site and off-site events. Ability to work evenings and weekends. Ability to work at multiple locations. Extensive experience with a retail environment a must. English and French, spoken and written.
Additional Information:
Work schedule is Monday to Friday 9h00 to 17h00.
During special events, may be asked to work nights and weekends, with enough notice given.
Minimum Education and Experience:
Hourly Salary:
Hours per Week:
Supervisor:
Position End Date (If applicable):
Deadline to Apply:
McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.
Want to know if this job is worth applying to?