Customer Services Officer/ Coordinator - Environmental

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

About the Position

The position will be responsible for:

• Coordinate project with clients and monitor schedules;
• Prepare quotation or tender document;
• Handle customer enquiries independently;
• Arrange drivers daily working schedule;
• Communicate with internal departments and provide client support in a timely and professional manner;
• Prepare and review of monthly service reports for major clients and project;
• Prepare and distribute of promotional materials.

About You

To be successful in this role you will have:  

Required Knowledge, Skills & Abilities:

• Good knowledge in chemical and biological testing services in environmental samples;
• Working experience in laboratory testing industry is an advantage;
• Proficient English/Chinese verbal and written communication skills;
• Good computer skill with knowledge of Excel, Word, Power point;
• Responsible, matured, independent, well organized and good communication skills;
• Able to work well in team and has problem solving capabilities.

Required Qualifications:

• Diploma in Chemistry, Biology, Environmental Science or other Science related subjects;
• Working experience in laboratory operation or related area is an advantage. 
• New graduate will also be considered.
• Experience candidate with relevant working experience may considered as Customer Services Coordinator.

Benefits:

• 12 days annual leave and 12 days full paid sick leave per annum
• High overtime pay rate
• Guarantee Year-end double pay
• Medical insurance benefit
• Anniversary leave, marriage leave, bereavement leave
• Long-term career development opportunities
• On-job training
• Friendly working environment

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.