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Sydney, New South Wales, Australia
Remote only
Why This Role Matters
As a Technical Solutions Architect, you'll work with our industry-leading communication API products and solutions, engaging with customers and prospects in a pre-sales capacity. You will bring a deep understanding of how unified communications, programmable voice, messaging, and video solutions can positively transform the way brands connect, collaborate, and engage across their digital journey.
In this role, you serve as a trusted technical advisor — bridging the gap between Vonage's product capabilities and real-world customer challenges. You will translate complex technical architectures into compelling, outcome-driven solutions that accelerate customer confidence and drive business growth.
What You'll Do
Consulting / Sales Engineering / Technical Account Management Provide the full range of Solutions Engineering services to an assigned base of large and complex customers. Your functional and technical expertise will enable you to own the technical sales process — investigating, designing, and presenting Vonage API, CPaaS, Voice, and RTC solutions that address real customer challenges.
Customer Engagement & Technical Advisory Work directly with customers to perform implementation reviews, understand their business and technical challenges, and ensure the prompt and proper resolution of technical or procedural issues. You will influence customer infrastructure and system-related decisions, applying in-depth customer insight to deliver meaningful outcomes.
Communication & Presentation Meeting with customers to understand their needs, presenting new products and solutions, and validating that business and technical requirements can be met will be central to your day-to-day. You will communicate effectively with both technical and non-technical stakeholders at all levels, tailoring your approach to the situation and audience.
Cross-Functional Relationships Work closely with internal Sales, Product, and Marketing teams to identify key prospects and customers where your industry knowledge and technical guidance can enable them to leverage Vonage solutions for maximum benefit. Provide advice and counsel to Solutions Engineering colleagues and contribute to improved metrics, reporting, and documentation.
Delivery & Escalation Follow up on internal progress to ensure timely delivery and manage complex combinations of Vonage solutions to meet customer needs. Handle issues escalated from Solutions Engineering colleagues and provide technical feedback on products, systems, and processes to continuously improve sales performance and service delivery.
What You'll Bring
Technical & Functional Knowledge
Problem Solving & Judgement
Interpersonal & Communication Skills
Business Perspective
What's Required for Application
#LI-CK1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.