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United States
Remote only
Customer Solutions Engineers give Abnormal a flexible, technical resource for situations that fall between standard support and a long term, dedicated Technical Account Manager. These engineers are floating technical specialists who partner with our CSM’s for the duration of a specific need and then step out, providing hands-on platform expertise, training, and optimization. For instance, these resources can be engaged when a customer needs a short-term, project-based technical engagement (configuration optimization, best-practices review, post-deployment tune-up), or a CSM needs a consultative technical resource to work a tricky or recurring situation beyond what a standard support case can resolve.
The Customer Solutions Engineer is a complex and dynamic customer facing role with a focus on churn mitigation, product adoption, and optimization of customer configurations. It requires an individual with expert technical orientation, sound time management skills, a thorough understanding of the challenges and expectations of corporate IT teams, the ability to communicate clearly verbally and written, and an aura of expertise and authority regarding Abnormal products, services, and best practices.
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Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.