Want to know if this job is worth applying to?
San Francisco, California, United States
Hybrid
Hi, I'm Al and I lead everything customer-facing at Candid. As a team, we’re primarily responsible for delivering valuable outcomes with and for our customers. Prior to Candid, I led teams at McKinsey & Co for 5 years, based in both NYC and Sydney, Australia. I started my career as an M&A lawyer at Allens, a top Australian law firm.
We’re hiring for outstanding folks on my team, and I want to share a bit about how we think about this role, because it's different from what you'll find at most companies - and that difference is very intentional.
At Candid, our model is one where a single, empowered individual is responsible for delivering outcomes with and for customers. Our internal name for this role is “Valkyrie” and it was designed this way from the start. In the early days of Candid, as with many startups, it was impossible to have separate people owning all the things required to help customers win; one person had to integrate across all of it. However, we believe that this isn’t just a startup constraint - it is an incredibly effective way to organize ourselves to win, together with our customers. A single, empowered owner who can move fluidly across functional boundaries will outperform a team of specialists nearly every time, especially in a domain as operationally complex and fragmented as revenue cycle management.
As we've scaled to 200 people and beyond, we've intentionally preserved that model. We've split off certain functionally specialized supporting teams - such as Customer Experience, Forward Deployed Engineering, and Training & Enablement - but the Valkyrie remains the single-point owner of customer outcomes. The anti-pattern we actively resist is the substance-light CSM role that's mostly about relationship management and renewal motions.
To be effective at Candid, you have to be willing and able to operate at the lowest tactical level; iterating on prompts for agent phone calls to navigate payer IVRs, debugging detailed syntax errors in EDI rejections with a clearinghouse, mapping hundreds of fields between a legacy system and ours. Some might describe that work as unglamorous, but the best people on this team relish doing it, because that's where the valuable outcomes live.
But that’s not enough: you also have to be able to zoom out to shape the strategic direction of our partnership with a customer, decomposing complex and ambiguous problems, defining solutions, then driving cross-functional execution to deliver the outcome. Being able to do both is what really unlocks value for our customers and enables people to thrive in this role.
The shape of person we have seen most commonly thrive in this setting is a low-ego, high-slope generalist. They are resourceful, laser-focused on value delivery, and wired to expand into unowned space rather than wait for scope to be handed to them. This is not a role where your responsibilities are neatly defined and bounded. Valkyries see what needs to happen and make it happen, often before anyone asks. When you spot a gap between teams, an unowned customer problem, or an emerging product opportunity, the expectation is that you move toward it.
Our core thesis - that a scrappy, resourceful generalist given space and expansive ownership will outperform a specialist - has paid off at every stage of Candid's growth. I'm looking for people who will keep proving it right.
Candid Health is looking to hire Deployment team members in 2026! Over the past year, this team has grown significantly, and we’re excited to bring on new talent to help drive that momentum forward and support our continued expansion.
In this role, you will own a portfolio of current customers and will be responsible for ensuring that they achieve world-class revenue cycle outcomes. You will work directly with them to understand their challenges (e.g., root causing denials issues, digging into workflow gaps), as well as cross-functionally with other internal teams at Candid to develop solutions.
This team is at the tip of the spear working with customers helping to make medical billing less painful for everyone involved. If you are excited about what we are building, we’d love to speak with you and see if there is a fit across the team!
As a Valkyrie, you'll be the single owner of outcomes for your customers. Your goal is to help ensure a higher portion of their claims get paid, more quickly, and with less effort. When something stands in the way, it's yours to solve, whether or not it sits neatly in your lane.
As part of this, you’ll own the customer relationship at all levels - whether that is the CEO, or the front-line user. You need to be able to flex your engagement style to suit the person, and help tell a compelling value narrative to each persona. As part of this, you’ll go onsite to sit desk-side with users, be able to deliver a killer demo, and do workflow discovery and solutioning. Engaging directly with customers is how we win, and this role is the primary interface and owner of the customer relationship.
You'll work at both ends of the spectrum. One day that might be iterating on prompts for agent phone calls to navigate payer IVRs, debugging EDI rejections with a clearinghouse, or mapping fields from a legacy system into ours. The next, you're shaping the strategic direction of our partnership with a customer's leadership team. The detailed work is where the valuable outcomes live.
You'll dig into the data (e.g., claims metrics, denial patterns, workflow gaps) to find the root cause of customer issues, then help build the fix. Fixes may be operational (workflow (re-)design), technical, or product-oriented (automation of manual workflows). You'll bring data-informed recommendations, not just escalations.
You'll drive our growth by first driving our customers' growth. By understanding their goals and acting as a strategic partner, you'll help them unlock the full value of our product and have more impact with their patients. Your credibility comes from outcomes delivered, not meetings held.
You'll orchestrate across Candid, working closely with our RCM team (i.e., our expert billers working day to day in the Candid platform) as well as pulling in Customer Experience, Forward Deployed Engineering, Training & Enablement, Product, Design, and Engineering as needed. You stay accountable for the outcome end to end.
You'll move toward gaps: between teams, unowned customer problems, emerging product opportunities. You'll pick them up, often before anyone asks, and your scope will grow as fast as you can handle it.
1–5 years of experience. We care more about slope than tenure: how quickly you've grown and how much scope you've taken on.
You have a demonstrated track record of expansively owning and driving key business outcomes, ideally by taking on scope no one handed you.
You're a low-ego, resourceful generalist. You learn fast, you'll happily do the unglamorous work yourself, and you care more about the customer winning than who gets the credit.
You're comfortable without neatly bounded responsibilities. When you spot a gap or an unowned problem, your instinct is to step in rather than wait or hand it off.
You can zoom in and out. You're as comfortable debugging a data mapping or an EDI rejection as you are discussing partnership strategy with a customer executive.
You take pride in your craft and keep a high quality bar, but you believe "done is better than perfect." You have good intuition about which corners are okay to cut and which aren't.
You enjoy spotting recurring customer problems and shaping solutions, whether workflow fixes, automation, or product ideas, and you roll up your sleeves to get the work done in the meantime.
You're a clear and concise communicator, in person and in writing, whether you're talking to customers, payers, or engineers.
Experience in healthcare technology, RCM, or healthcare financial services is a plus but not required.
The estimated starting annual salary range for this position is $120,000 - $160,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.
Please note: we are looking for employees to join our in-person culture at one of our offices (Denver, San Francisco, or New York). Our ideal weekly schedule is 4 days in-office and 1 day working remotely. Depending on the focus of your role, travel may be up to 25%.
