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Canada
Remote only
Not Available
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Account Manager based in Canada (Remote).
The Customer Success Account Manager plays an important role in supporting account teams and strengthening client relationships through accurate research, documentation, and data analysis. Working closely with Account Executives, you will help ensure client records remain reliable, resolve billing-related issues, and provide the information needed to support sales objectives. This role combines analytical responsibilities with direct client communication, requiring sound judgment and a strong customer-focused mindset. You will manage competing priorities, meet monthly deadlines, and contribute to continuous process improvements. In a virtual-first environment, you will collaborate across teams while working independently and adapting to evolving client needs.
You will provide operational and administrative support to Account Executives, helping optimize client relationships and ensure accurate account management. Your responsibilities will include:
Support Account Executives in maintaining and strengthening client relationships.
Contact clients directly to communicate required account changes and provide relevant information.
Research, review, standardize, and maintain account records and supporting documentation.
Investigate and resolve billing-related issues in collaboration with clients and vendors, escalating complex matters when necessary.
Organize and manage your workload independently to contribute to team objectives and meet monthly deadlines.
Follow established procedures while identifying opportunities to assess, document, and improve processes in response to changing client needs.
Ensure compliance with internal policies, procedures, and operational standards.
Perform additional duties as assigned to support team and business priorities.
Requirements:
The ideal candidate is a proactive and analytical professional with a strong customer service mindset and the ability to work accurately in a fast-paced environment. You should be comfortable handling complex information, solving problems, and communicating effectively with clients and colleagues. The following qualifications and skills are required:
At least 1 year of customer service experience.
Strong analytical and problem-solving abilities, with a logical and structured approach to tasks.
Excellent interpersonal and communication skills, including confidence in client-facing interactions.
Strong attention to detail and the ability to maintain a high level of accuracy.
Excellent organizational skills and the ability to manage multiple priorities and tight deadlines.
A sense of urgency, goal-oriented mindset, and commitment to delivering results.
Ability to work independently with minimal supervision while collaborating effectively with cross-functional teams.
Self-motivation, reliability, and a strong work ethic.
Excellent customer service orientation and a genuine commitment to client satisfaction.
Proficiency in Microsoft Excel, Microsoft Teams, and Salesforce.
Flexibility and adaptability when working in a fast-paced environment with evolving business requirements.
Benefits:
Annual salary range of C$50,000–C$55,000 CAD for candidates based in Canada.
Full-time, remote working arrangement.
Medical, dental, and vision insurance, subject to eligibility and country-specific availability.
Disability and life insurance coverage for eligible employees.
Retirement savings programs.
Paid time off.
Wellness programs and other employer-sponsored benefits, depending on country and employment status.
Flexible work arrangements within a virtual-first environment.
Opportunities for learning and professional development.
Collaborative, data-driven workplace focused on innovation, accountability, trust, and customer success.
