Customer Success Coordinator

 

About the role

The Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business with GlobalTranz as a whole.

 

About the team

The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to finish experience with GlobalTranz. The Customer Success Coordinator is responsible for ensuring all daily tasks are completed in accordance with department policy and procedure guidelines and any additional customer-specific SOPs.

What will you be doing?

Ensure all account activities are in accordance with established standard operating procedure for their assigned account

Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logistically feasible for success

Assist their pod members in ensuring that their assigned customer(s) are always satisfied in their partnership with GlobalTranz

Work directly with Customer Success team members to ensure finance collections are being handled smoothly and in accordance with GTZ (or customer-specific contract) states

Work directly with Carrier Sales to ensure they are following the customer’s SOP guidelines

Capable of stepping in and managing their account(s) in the absence of respective team members 

Respond to all customer emails and phone calls within a timely fashion 

Proactively monitor customer shipments to ensure on-time load deliveries and pick ups

What are we looking for?

Extremely detail-oriented and goal-focused

Willingness to learn on-the-fly while retaining coaching and training

Proactivity toward daily tasks

Available after-hours for any necessary customer urgent issues and needs that may occur

Exceptional time management and organizational skills

Demonstrate excellent written and verbal communication skills

Excels in team-based environment

Required to work a hybrid schedule including in-office hours

What will make you stand out?

Associate’s or bachelor’s degree preferred 

1-2 years’ experience in a customer service, operations, administration, transportation, warehousing, or logistics role preferred

 

The Tech

McLeod Powerbroker (TMS)

Front (customer service platform - through email)

Certain Customer Portals

 

What do we offer?

🌿 1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

🩺 HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

🦷 Dental Insurance:

• Coverage for essential dental care services.

🧠 Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

🏃 Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

❤️ Life Insurance:

• Financial protection for your loved ones.

⚠️ Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

🍽️ Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

🎯 Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

🌴 Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

🤒 Paid Sick Days:

• 15 paid sick days per year.

🎉 Paid Holidays:

• Observation of statutory national and local holidays.

💐 Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

📚 Education Benefits:

• Support for continuous learning and professional development.

🤝 Referral Program:

• Incentives for recommending great talent to join the team.