Want to know if this job is worth applying to?
San Francisco, California, United States
Onsite
Who we are:
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive.
We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment.
Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production.
About the Customer Success team:
Customer Success is dedicated to enabling our customers to get the most out of the automation we deploy, facilitating a superb experience through all facets of our relationship. We are manufacturing and automation experts–consulting with customers to drive adoption and optimal usage of our robotic automation solutions, and identifying opportunities to continue their automation journey.
As Customer Success Manager, you will serve as the primary point of contact and advisory partner for our customers: visiting and consulting with those customers in the field, and driving solutions across various groups within Formic for optimal delivery of technical, operational, training and administrative support for our industrial robot systems.
You will play a key role in driving mutually beneficial customer relationships post-deployment by monitoring customer health and engagement, mitigating potential relationship and experience risks, and identifying growth opportunities in existing accounts. You will build and maintain strong customer relationships; develop a deep understanding of their business goals, challenges, and needs; and will leverage that feedback to provide customized insights and value-added products and services. This position is highly strategic and impactful in Formic’s mission to be a valued partner and leader driving the adoption of automation across the manufacturing industry.
Internally, you will act as the voice of the customer within Formic, delivering feedback and recommendations internally to drive product and process improvements to yield better outcomes and experience. You will be instrumental in equipping Formic’s various teams to consistently deliver high performance automation solutions with superb customer experience.
As Customer Success Manager, you will:
What makes you a great fit:
At Formic, we believe people do their best work when they feel supported both professionally and personally. That’s why we offer a comprehensive benefits and perks package for full-time, U.S.-based team members, including:
Formic’s pay and equity packages are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a meaningful part of our mutual investment: when Formic succeeds, so do you.
Final offers are customized based on experience, geographic location, market considerations, and a candidate’s preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure.
What we look for:
We’re building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you!
Equal Opportunity Employment:
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.
AI Use:
At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked here.