## **At Pylon, we're building the future of B2B Post Sales.**
Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.
We’re backed by a16z, BCV, General Catalyst, and Y Combinator.
More than 1,000 companies including Linear, Cognition (makers of Devin), Modal Labs, and [Incident.io](http://Incident.io) run their support and customer success workflows on Pylon. We’re also featured on the [Enterprise Tech 30 List](https://www.enterprisetech30.com/).
Our product spans a large and complex problem space, which means there is real ownership, real responsibility, and a lot to build.
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**What you'll do**
- Host calls with customers to help them onboard, learn best practices, educate them about new features, etc.
- Help stand up a customer success motion and everything that comes with it
- Identify customers who are not using the product as expected and engage with them
- Dogfood Pylon for our customer success processes
## **Requirements**
- Located in (or will relocate to) San Francisco and excited about working in-person
- Comfortable regularly interacting with customers over chat and video
- Able to dive deep into a customer's use case and business and recommend solutions to them
- Organized and hard working
- An interest in tinkering with the product and imagining new workflows
- Major bonus: able to create and play with data dashboards in analytics tools
## **Our perks**
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
**More about Pylon**
**Funding:** Series B led by a16z and BCV ($51M total raised)
**Founders:** [Advith Chelikani](https://www.linkedin.com/in/advith/), [Robert Eng](https://www.linkedin.com/in/robert-eng/), and [Marty Kausas](https://www.linkedin.com/in/martykausas)
**Team:** Currently 90 and growing!
Visa sponsorship is not available for this role.
