Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since our public launch, we've crossed **$130M in Annualised Revenue** and grown to **over 10M users across 190+ countries** , who have built **12M+ applications** on Emergent. We're backed by **Creaegis, Khosla Ventures, SoftBank, Lightspeed, Together, Y Combinator, Google, Claypond and Sentinel Global.**
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by **repeat founders, Olympiad medalists, IIT & IIM alumni,** and leaders from **Google, Amazon, and Dropbox.**
We're hiring Customer Success Manager who want ownership, speed, and impact at global scale.
**What You'll Do:**
- Own and manage a portfolio of enterprise customers, acting as their primary point of contact and trusted advisor. However, depending on business requirements, you may also be assigned SMB customers and/or asked to drive NPS and NRR initiatives for our non-enterprise segments.
- For Enterprise customers, drive retention and expansion across accounts, with ownership of NRR and overall account growth.
- Build strong relationships with key stakeholders and ensure customers are successfully adopting and getting value from Emergent.
- Own customer health and satisfaction, including NPS/CSAT, while proactively identifying and managing account risks or escalations.
- Work closely with Product, Engineering, and internal teams to resolve customer issues, drive adoption, and improve the overall customer experience.
- Identify opportunities for expansion and help customers maximize the value they get from Emergent.
**What You Bring:**
- 6–10 years of experience in Customer Success, Key Account Management, Account Management, or a similar customer-facing role, with experience managing enterprise customers.
- Experience owning retention and expansion, including NRR, along with NPS/CSAT or other customer satisfaction metrics.
- Strong stakeholder management and communication skills, with the ability to build relationships with senior customer stakeholders.
- Excellent problem-solving, project management, and cross-functional collaboration skills.
- A high-ownership mindset and the ability to thrive in a fast-paced, evolving environment.
**Please Note that most of our customers are based in US and European time zones, so working hours will be aligned to customer requirements.**
**Let's build the future of software together.**
Visa sponsorship is not available for this role.
