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Berlin, Deutschland
Hybrid
Mentimeter is an engagement company with a simple goal: to make every leader better. Through interaction, insights and recommendations, its platform helps organizations turn participation into better understanding and stronger performance.
Founded in Stockholm in 2012, Mentimeter is used by 20 million people each month across 1.3 million organizations. At Mentimeter, we believe better leadership starts with listening and that the strongest results are achieved together. That’s why we foster a culture built on curiosity, collaboration and shared ownership. By joining us, you’ll help leaders turn participation into deeper understanding and stronger performance, advancing our ambition to help more than one billion people listen, learn and work better together.
As a Customer Success Manager, you will help our customers to make Mentimeter become a core part of their daily work life, by driving adoption and usage of our Enterprise solution. You will partner closely with our Relationship Managers to help our customers become successful in using Mentimeter.
To be able to deliver an amazing customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a key project manager to assigned accounts, to support effective onboarding, adoption and training to new and existing Enterprise customers when needed.
We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic.
We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen.
Responsibilities for the role:
Responsibilities not included in the role:
Resources we have to support you:
Skills & Requirements
Must haves for the role:
Nice to have:
Not required:
Hybrid Working Environment : Please note that this position is located onsite at our Berlin office, with starting date being flexible yet ideally as soon as possible.
The recruitment process consists of:
At Mentimeter, we believe in fair and transparent compensation that grows with you.
We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork, and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers, contributes equally to our continued success.
To foster and emphasize this culture and way of working, we apply a non-commission-based salary model in our sales roles, which has proven to be very successful and appreciated across the team.
The salary range for this role is EUR 70 000 - 90 000 per year. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact.
Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements.
We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission.
In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits
What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.
All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page
Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.
Learn more about our culture by visiting our Culture page.
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