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Job Description:
About Us:
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
We are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success.
This position will be in the Barcelona.
Ingram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE.
Key responsibilities:
- Ensure partners receive best customer experience possible.
- Act as the Ingram Micro Cloud initial point of contact accounts in an aligned territory
- Ensure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a ‘never lose a subscription’ approach.
- Contribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success.
- Support partners awareness of customer success methodologies so they can drive a customer success strategy within their own business
- With proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams.
- Collaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth.
- KPI’s for the role are ongoing partner NRR within the aligned territory.
- Contribute to and lead the delivery of platform adoption with our clients as part of the value proposition
What you'll bring
- Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
- Sales skills with customer focus oriented
- Minimum of 1-2 years’ experience in sales, account management, consulting or customer success.
- Bachelor’s degree or relevant additional experience in related field.
- Ability to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.
- Previous experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.
- A quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment.
- Ability to enlist the support of others and gain commitments to actions and timelines.
- A self-starter, high-achiever who works extremely well with others in a team-oriented environment.
- Competitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.
• Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
- Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.
- Excellent written English and native in German
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