Customer Supply Chain Specialist

Introduction
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

The Customer Supply Chain Specialist is responsible for executing US logistics activities related to escalations, managing inventory to support key performance indicators (KPIs), and building strong customer relationships for the Intel account in Chandler, Arizona.

The mission of this position is to ensure a high level of customer satisfaction by consistently delivering excellent customer service through accountability, dedication, and responsiveness.

Role and Responsibilities

Responsibilities for this position include the following:

Escalations and Process Control-

• Respond to and process incoming emergency parts orders.
• Enter and execute administrative controls in the SAP system.
• Communicate directly with internal customers to ensure their needs are understood, communicated, and fulfilled.
• Monitor daily escalations and follow up through technical support.

Planning and Field Support-

• Serve as the main contact for the local CS Service organization and colleagues, providing supply chain expertise to support informed decisions.
• Drive the replenishment and allocation of parts.
• Analyze and review local service and sales parts usage based on historical data and/or projected requirements, and develop proposed stocking plans.
• Optimize spare parts and tool planning processes in the US, analyze requirements for relevant machines, and develop proposals for further optimization.
• Monitor critical parts and influence stocking levels to ensure effective coverage.

Performance Management-

• Ensure customer lead time and fill rate targets are met, and analyze NAVs to identify root causes and corrective actions.
• Present relevant performance reports to stakeholders.
• Initiate alignment with local CS and the Account Team on the total demand plan (Service, FCOs, Install, UF) and the corresponding supply plan across short-, medium-, and long-term planning horizons, including NPI details such as definition and release status.
• Improve cooperation between local and central logistics on volume and NPIs.

Continuous Improvement-

• Participate in strategic initiatives to optimize supply chain performance, reduce costs, and increase customer satisfaction.

Education and Experience

• Bachelor’s degree in Business Engineering or Supply Chain, or equivalent years of education and relevant work experience. A master’s degree is preferred.
• 3–5 years of relevant field experience in a complex, customer-oriented logistics environment.
• Experience building strong customer relationships and supporting customer needs. This position serves as a key member of the Service Operation team, supporting machines at customer sites to maintain uptime.
• Knowledge of business complexity, supply chain operations, and/or the relevant industry.
• Experience defining and implementing new processes across the supply chain within agreed costs, with a proven track record of continuous improvement projects.
• Knowledge of Materials Requirement Planning (MRP).
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Knowledge of ASML logistics procedures is preferred.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Observe and respond to people and situations, and interact effectively with others in the course of work.
• Learn and apply new information and skills.
• Read and interpret data, information, and documents.
• Demonstrate a strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
• Complete assignments with attention to detail and a high degree of accuracy.
• Perform effectively in a demanding environment with changing workloads and deadlines.
• Drive results while demonstrating ownership and accountability.
• Identify bottlenecks and drive improvements.
• Work independently or as part of a team, and follow through on assignments with minimal supervision.
• Communicate openly, clearly, concisely, and professionally.
• Establish and maintain cooperative working relationships with managers, coworkers, and customers.
• Follow a strict set of procedures within established timelines.
• Apply analytical thinking to organize and prioritize workloads.
• Demonstrate excellent interpersonal, written, and verbal communication skills.
• Maintain a service-minded approach and dedication to customers.
• Apply strong data analysis and problem-solving skills.
• Contribute as a flexible, highly committed team player with a proactive attitude.
• Work effectively under significant pressure and tight deadlines.
• Remain flexible to provide after-hours support as needed. 

Other Information

• May require travel up to 10%.

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• May require travel dependent on business needs. Travel possible (Domestic/International).
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The current base annual salary range for this role is currently:

Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.

The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.