Customer Support Coordinator

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Opportunity

The Customer Support Coordinator is responsible for building strong customer relationships and driving aftermarket sales growth within assigned regions. This role works closely with customers, service technicians, parts sales, order fulfillment, and marketing teams to identify opportunities, promote equipment and technology solutions, and support customer success. The position evaluates equipment and processes, follows up on quotes, and helps ensure accurate and timely order fulfillment.

Key Responsibilities

Cultivate strong customer relationships and partnerships that reinforce the Wenger brand and customer experience.

• Coordinate and oversee customer support activities, ensuring inquiries and requests are handled accurately, professionally, and in a timely manner while following established procedures.
• Collaborate with Service Technicians and Order Fulfillment teams to establish key customer contacts for new equipment installations.
• Coordinate service contracts and follow up on service reports with customers and internal stakeholders.
• Collaborate with the Marketing Department to develop and execute aftermarket sales and marketing plans.
• Promote current and emerging technologies, including hardware, software, and ancillary equipment solutions.
• Communicate directly with customer points of contact to support ongoing business relationships and service needs.
• Analyze current revenue and growth opportunities on an account-by-account basis.
• Maintain accurate records of customer interactions, activities, and transactions within CRM systems.
• Follow up on customer quotations, provide clarification as needed, and serve as a liaison with the Parts Sales team to address customer questions.
• Partner with Parts Sales to help ensure customer orders are processed accurately and delivered in a timely manner.
• Communicate proactively with customers regarding order status, service updates, and issue resolution, escalating complex matters when appropriate.
• Identify and pursue additional sales and service opportunities to support business growth.

Qualifications

• Advanced computer skills including MS Outlook, ProE, Visual, SharePoint and CRM.
• Solid problem solving skills and attention to detail.
• Ability to work in a team environment.
• Ability to understand and effectively communicate in the English language.
• High School diploma

Why work at JBT ...

We are committed to our employees and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities.

We seek to understand and include diverse perspectives and cultures enjoying collaborative working across our global teams to deliver world-class projects.

We foster growth as we courage you to challenge yourself and others, staying curious and dreaming big as you feed your growth here at JBT Marel.

Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment:

JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.