Want to know if this job is worth applying to?
Алматы, Қазақстан
Onsite
Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 25M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands.
We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like.
Everyone at Higgsfield is an A-player. We’re looking for teammates who bring:
High IQ, energy, and agency.
Extreme autonomy and ownership.
The ability to move fast, experiment constantly, and learn even faster.
Resilience under pressure and readiness for an always-on environment.
A balance of empathy, judgment, and community intuition.
The drive to raise the standard for the entire team, not just yourself.
Responding to user questions quickly, clearly, and accurately.
Solving product-related issues and guiding users through steps with clarity and empathy.
Identifying bugs, unusual cases, or refund requests and escalating them via workflows.
Following internal policies and using automation tools to keep response times fast.
Maintaining a professional, friendly, and helpful tone in every interaction.
Excellent written English (C1).
Experience in customer support, moderation, or live chat (1+ year must-have).
Strong communication skills and ability to stay calm under pressure.
Fast learner: you can quickly understand new tools, products, and workflows.
Attention to detail and reliability in handling multiple conversations at once.
A-player mindset: ownership, consistency, and a desire to make users happy.
Experience in tech, SaaS, or AI-related products.
Familiarity with Zendesk, Intercom, or other support systems.
Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc).
Previous work in a startup or high-speed environment.
Competitive salary in USD, reviewed as you grow;
On-site role in our Almaty office;
Access to Higgsfield products and the AI tools we use internally;
Breakfast, lunch and good coffee on us;
Full-time position with high ownership and growth potential.