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İstanbul, Türkiye
Onsite
Customer Support Specialist I
About Cherry
Founded in 2019, Cherry is a fast-growing FinTech offering the simplest, fastest, and most inclusive BNPL solution for medical practices—including dental, medical aesthetics, and veterinary etc. We help practices treat more patients by making care financially accessible. Cherry is led by Stanford entrepreneurs with a previous successful exit and backed by top investors, including Kleiner Perkins and DCM and has offices in Turkey and the United States
About the Role
Cherry is looking for customer-obsessed, high-performing Customer Support Specialists who are passionate about delivering exceptional customer experiences and thrive in a fast-paced, high-growth fintech environment.
As a member of our founding Customer Support team in Turkey, you will work directly with our U.S. team to support Providers and Consumers, resolve complex questions, deliver one-touch resolutions, and build trust through every interaction. This is a unique opportunity to help establish the function in Turkey while growing your career in an international role at a rapidly scaling company.
This position requires you to be based in Turkey.
Responsibilities
Resolve Provider and Consumer inquiries with one-touch resolution while delivering an exceptional customer experience across phone, live chat, email, and SMS
Manage a high volume of inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency
Investigate customer inquiries, assess account activity, and deliver accurate, timely resolutions
De-escalate complex customer situations with professionalism, empathy, and sound judgment
Accurately document customer interactions and account-level issues
Partner with leadership to identify and implement opportunities to improve the customer experience, operational processes, internal systems, and team effectiveness
Collaborate across multiple departments to support Cherry's growth and success in a fast-paced, scaling fintech environment
Qualifications
Graduated from a top-tier university in Turkey with a degree in Social Sciences, English, or related fields
Based in Turkey
Strong academic background
Excellent written and verbal communication skills in English is a must
Willingness to to work 40-45 hours per week during operating hours 7:00 AM–4:00 PM Turkey time Monday through Sunday
Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality
Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries (Voice, Chat, Email and SMS)
Exceptional ability to prioritize tasks, organize, and pay strict attention to detail
Proficiency with Google Workspace and familiarity with AI-powered productivity tools.
1+ years of experience in customer support or in a similar customer facing role is preferred
Experience working in a startup environment is preferred
Perks & Benefits
Monthly net base salary: $1,900 - $2,500
Monthly performance bonus: Up to $500 net
Total monthly earnings: $1,900- $3,000 net
Comprehensive private health insurance, including dental coverage
Stock options as part of our long-term growth plan
Remote-first, collaborative, and mission-driven culture
Fully covered annual Cherry retreats in Turkey and the U.S.
Annual professional development and education budget
Home office setup budget to support remote work
P.S: All of the process will be held in English.
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