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Lisboa, Portugal
Remote only
Charging your car should feel as natural as charging your phone. That's the future we're building: a network of EV chargers where life happens. We don't just install chargers. We accelerate sustainable mobility. We obsess over partnerships. We grow relentlessly: our network, our partners, and ourselves.
Our mission is as simple as it is ambitious: Accelerate Sustainable Mobility by investing in, installing, and operating EV charging stations through an innovative business model. We help businesses find the right charging solutions for their customers and make EV charging more accessible, reliable, and integrated into everyday life.
We are Partner Obsessed 🤝 — creating tailor-made solutions that better serve our partners and their customers. We're driven by the challenge of making EV charging simpler and more readily available 💡. And we're committed to growing relentlessly 📈 — our network, our partners' businesses, and the professional development of our team.
If you're here, you're probably not looking for "just a job." Neither are we. 😎 We're driven by impact and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you'll feel at home here. We're looking for people who see challenges as opportunities, thrive in fast-growing, high-energy environments, and want to shape the future of mobility, not just watch it unfold. At Powerdot, you'll get freedom, ownership, and responsibility. The space to experiment. The chance to scale your ideas. And a team that's always pushing the edge of what's possible.
🚀 About this Role
As our Customer Support Representative – Multilingual, you'll hold a key position within the Operations team, directly responsible for the frontline customer experience across Powerdot's charging network. You'll operate at the centre of the electric mobility ecosystem, where drivers, chargers, and technology meet.
Your mission is to deliver an effortless EV charging experience for thousands of drivers every day — handling customer contacts across multiple channels, monitoring charger health, and turning issues into quick, reliable solutions. You'll act as the voice of the customer inside Powerdot, ensuring problems are resolved with care and recurring insights reach the teams that can fix them at the source.
How You'll Shape Our Story:
Your day-to-day will include:
This Is About You, Not Us 🫵:
The Kind of Energy We're Looking For:
How you'll be Powered up?
Our Promise To You
The best solutions come from different voices. We're committed to building a culture where inclusion, respect, and equal opportunity are part of everyday life. At Powerdot, everyone is encouraged to contribute ideas, challenge assumptions, and create positive change.
Whether you're resolving a driver's issue, spotting a network problem before it escalates, or flagging the recurring trend that improves the experience for thousands, your contribution matters. At Powerdot, you'll have the space to learn, take ownership, and help build a network that performs at its best. Your voice helps power the future — literally.
