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Rio de Janeiro, Rio de Janeiro, Brasil
Remote only
Join Lodgify as a German-speaking Customer Support Specialist and become the champion for vacation rental owners across the globe! In this role, you will empower our German-speaking hosts by helping them master our software, resolve technical challenges, and optimize their property management integrations in a collaborative, fast-growing tech environment.
Deliver exceptional, personalized support to our German-speaking hosts via email, chat, and phone.
Guide customers through software features and help them seamlessly connect their properties to major OTAs like Airbnb, Booking.com, and VRBO.
Investigate and troubleshoot technical inquiries, system logs, and setup configurations with confidence.
De-escalate challenging situations empathetically, transforming complex issues into positive customer experiences.
Collaborate with internal technical and product teams to report product feedback and improve our platform functionality.
Maintain precise documentation and share insights that elevate our customer support knowledge base.
Native or professional fluency in written and spoken German (C1/C2 level), along with strong professional English skills.
Proven experience in a customer-facing support or service role, ideally within a SaaS or tech environment.
Strong technical aptitude with a knack for logical troubleshooting and problem-solving.
Excellent communication skills with the ability to translate complex technical concepts into clear, user-friendly advice.
Familiarity with support tools like Zendesk, ticketing systems, or CRM platforms is a strong plus.
A resilient, adaptable mindset with an eagerness to learn and grow in a dynamic team setting.
