Role: Customer Technical Support
Salary: up to £33,000 and a discretionary bonus
Location: Winchester with a minimum of 3 days working on site
Are you someone who enjoys solving problems, building relationships and delivering exceptional customer service?
Can you confidently investigate technical issues, spot patterns and communicate solutions in a clear and engaging way?
At Canary Care, we’re on a mission to help people live safely and independently for longer. Our innovative smart home monitoring technology supports families and care providers with real time insights, helping them deliver more proactive, person-centred care.
Using discreet, non-intrusive sensors, our technology identifies changes in daily routines and behaviours, enable early interventions, reducing risk, and providing reassurance to those who need it most.
Join us and be part of a team that’s using technology to make a real difference to people lives!
The Role
We’re looking for a customer focused problem solver to join our growing team. Acting as the bridge between our customer and internal teams, you’ll manage enquiries, investigate issues, and provide clear, practical solutions that help customers get the most from our technology.
You’ll spend your time speaking with customers B2B2 and B2C, resolving tickets, analysing trends and feedback, and collaborating closely with Product teams to improve both service and technology. This is not a traditional IT support role, we’re looking for someone who enjoys building relationships, solving problems, and turning complex information into simple customer friendly advice.
If your naturally curious, enjoy helping people, and thrive in a fast paced environment where you can make a genuine impact, we’d love to hear from you!
What We’re Looking For
We’re looking for someone who is customer focused, organised, and naturally curious. You’ll have excellent communication skills, a proactive approach to problem solving, and the confidence to build strong relationships with customers and colleagues alike.
You’ll be able to manage multiple priorities, ask insightful questions to get to the root of an issue, and communicate information clearly, calmly and effectively. Most importantly, you’ll take ownership, be driven to deliver great service, and enjoy working as par of a collaborative and growing team!
Experience in a customer facing role such as customer services, customer support, technical or sales support would be highly beneficial.
The Important Things! (FYI Benefits available from your first day!)
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.