We are seeking a skilled CX Product Owner to lead the development and execution of digital products that enhance customer experience across the enterprise. This role serves as the critical link between business strategy and technology delivery, ensuring that product backlogs reflect strategic priorities and deliver measurable business value. The CX Product Owner collaborates closely with business product managers, delivery teams, architects, and stakeholders to drive successful outcomes.
This role focuses development and execution of a comprehensive Direct-to-Consumer (D2C) digital product that goes beyond selling batteries and adjacent products. This role will design and deliver an integrated customer experience platform that includes services such as home delivery, installation, and other value-added capabilities.
The ideal candidate is technically proficient and possesses strong communication, leadership, and delivery skills utilizing both lean/agile methodologies and traditional program/project management.
Responsibilities
- Define and own the vision for the D2C digital product, encompassing e-commerce, service delivery, and customer engagement capabilities.
- Develop a roadmap that integrates product sales with CX services (e.g., home delivery, installation scheduling, loyalty programs).
- Manage the entire digital product lifecycle from concept to launch, serving as the voice of customer to technology teams.
- Establish business goals, value propositions, and success metrics (OKRs, KPIs, ROI) in partnership with CX leadership and business stakeholders.
- Work with business process owners to understand desired/potential business outcomes and then work with cross functional teams to define and prioritize a backlog of product features / functional requirements to meet those outcomes.
- Collaborate with IT, operations, and regional teams to ensure seamless delivery, launch, and adoption.
- Validate backlog readiness and feasibility; ensure alignment with business value.
- Define document Epics and user stories, acceptance criteria as per the IT standards to help start the build process
- Lead sprint demos and reviews to gather feedback and drive continuous improvement.
- Oversee execution of product features through build, test, and rollout phases.
- Ensure robust testing (unit, integration, UAT, regression, performance, security) and manage defect triage and resolution.
- Validate technical and business readiness for production deployment, including training and communication plans.
- Act as the primary liaison between business, IT, and delivery teams, ensuring transparency and alignment throughout the product lifecycle.
- Gather and analyze customer and stakeholder feedback to inform backlog refinement and future enhancements.
- Represent the product in governance forums and steering committees.
- Plan and prioritize next cycle improvements based on feedback and business outcomes.
- Conduct market research to identify and prepare for future customer needs and market opportunities.
- Act as a digital product evangelist to build awareness within the organization. Represent the digital product in steering committees and governance forums.
- Works with offshore product owners to help the delivery teams
Qualifications
- Strong understanding of CX processes, digital product management, and agile methodologies.
- Proven experience in backlog development, business analysis, and cross-functional leadership.
- Ability to translate business strategy into actionable product features.
- Excellent communication and stakeholder management skills.
- Analytical mindset with experience in KPI tracking and financial acumen.
- Familiarity with software development processes and quality assurance.
- Experience with product management and a proven track record of delivering successful digital products.
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
- Skilled at working effectively with cross functional teams.
- Demonstrated experience conducting and leveraging market research, driving product strategy, and designing an excellent user experience.
- High level of emotional intelligence, demonstrated through successful working relationships with stakeholders at various levels in an organization and with various personality types.
- Strong analytical skills and financial acumen
- Ability to lead and influence data-driven decision making at the leader level
- Strong understanding of the digital landscape and familiarity with digital technologies, platforms, and technology trends.
- Proven expertise in the software development process, agile methodologies, and project/program management.
- Customer-centric mindset to ensure the digital product meets user needs and contributes to business goals.
- MS/BS degree in Computer Science, Engineering or equivalent preferred.
- Agile/Scrum/Project Management certifications are a bonus.
About Clarios:
Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF).
To All Recruitment Agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
Equal Employment Opportunity:
Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
