Cyber Brand Defence Specialist

Job Description:

Job Title: Cyber Brand Defence Specialist

Corporate Title:  Up to Vice President

Location:  Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

This job is responsible for supporting evaluations of cyber security threats and updating defensive capabilities to reduce the bank's risk of exposure. Key responsibilities include conducting analyses of the threat environment and threats to the bank, including post incident analysis, applying a multi-faceted situational awareness of cyber security processes to protect against threats, and implementing proactive defensive actions for the security, continuity, and confidentiality of information.

Responsibilities:

The Global Information Security (GIS) Cyber Brand Defence (CBD) team investigates and engages external digital threats that impact the bank’s interests. This includes identifying, investigating, and remediating cybersecurity threats.

The Cyber Brand Defence operations team focus on the rapid identification, analysis, response, and mitigation of active cybercrime threats. This role performs day-to-day cybercrime response activities that require timely human judgment, technical investigation, and precise execution to reduce customer and brand exposure to phishing, impersonation, fraud, and other external threats. The position plays a critical role in protecting customers, executives, and the organization from real-time cyber-enabled abuse.

As a Cyber Brand Defence Specialists you are expected to operate independently and leverage best-in-class investigation skills across multiple concurrent investigations to find external engagement opportunities that reduce risk to the firm, the firm's interests or customers. CBD Specialists are expected to apply existing risk frameworks with minimal supervision. Leveraging multiple toolsets and vendors to achieve desired end state are required; CBD Specialists are also expected to identify opportunities to improve existing toolsets or expand vendor capabilities to meet changing threats. Succinct communications, timely investigations and outcomes, and responsible stewardship is expected.

What we are looking for:

• Extensive Familiarity with phishing, social engineering, online scams, impersonation abuse, and other forms of external cyber threats is a must for this role

• Experience working with threat intelligence, alerts, or investigative data from internal or third-party sources.

• A broad knowledge of computer networking, log analysis, information security principles, and adversarial tools and techniques

• Deep analytical skills/problem solving/conceptual thinking

• Able to identify, analyse and address cyber security issues or threats, including emerging tactics or techniques

• Capability to convey a cyber-security issue or threat to an external firm in a way that demonstrates how it violates the Terms of Service or Community Standards

• Confident and capable written and oral presentation skills

• Ability to work independently with little oversight managing multiple investigations simultaneously

• Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding

• Must have leadership skills and qualities which enable you to work with peers and various levels of management

• Demonstrated ability to perform rapid analysis and decision-making in high-tempo, time-sensitive environments.

• Experience in cybersecurity operations, cybercrime response, fraud investigations, brand protection, or a related security discipline.

• Written and verbal communication skills, with the ability to clearly document findings and actions.

Skills that will help:

• Bachelor’s degree in information technology or related field

• Experience in the remediation of information security risks/vulnerabilities

• Ability to work with technical and non-technical individuals

• Persistent and logical investigator

• Experience supporting brand protection, digital risk protection, or cyber threat intelligence programs.

• Familiarity with social media platforms, domain abuse, and telecom-related threat mitigation processes.

• Prior experience handling executive or high-visibility security escalations.

Benefits of working at Bank of America:

UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, and virtual GP services

• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.