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Job Title
Cyber Tech Operations Level 2 Engineer
About your role:
As a Cyber Tech Operations Level 2 Engineer, you will provide senior operational engineering support for cybersecurity platforms and services across production and hybrid environments. This role sits between Level 1 operations, platform teams, engineering teams, service owners, and incident response leadership to keep services stable, supportable, measurable, and ready for daily execution. You will handle escalated platform and service issues, validate operational readiness, build repeatable processes for Level 1 and Level 1.5 support teams, improve monitoring and runbook quality, and serve as an Incident Manager during major incidents involving cybersecurity platforms or service availability. You will also support cloud-based and containerized services, including environments that use AWS, Azure, Google Cloud Platform, Kubernetes, and container technologies.
What you'll do:
- Provide advanced operational support for cybersecurity platforms and services, including production support, service health, incident triage, change validation, patching, vulnerability remediation, configuration assurance, and recurring operational checks.
- Investigate and resolve escalated platform and service issues across cybersecurity tools, infrastructure dependencies, monitoring workflows, access paths, integrations, and service availability concerns.
- Act as an Incident Manager during major incidents involving cybersecurity platforms or supported services by coordinating response activities, driving technical engagement, maintaining clear communications, tracking decisions, and ensuring follow-through to resolution and post-incident review.
- Develop, maintain, and improve operational runbooks, SOPs, troubleshooting guides, decision trees, process diagrams, evidence requirements, and escalation paths so Level 1 and Level 1.5 teams can execute repeatable work with consistency.
- Partner with Level 1 analysts, Level 1.5 resources, service owners, platform teams, engineering teams, and automation teams to identify operational gaps, reduce recurring issues, and improve service readiness before work is transitioned into steady-state support.
- Validate monitoring, alerting, dashboarding, ticket routing, CMDB support group alignment, service ownership, and operational acceptance criteria for newly onboarded or materially changed cybersecurity platforms and services.
- Support cloud and hybrid platform operations across AWS, Azure, and Google Cloud Platform, including operational support for containers, Kubernetes, cloud integrations, access patterns, monitoring, troubleshooting, and service reliability activities.
- Create and maintain operational metrics, service health reporting, coverage reporting, hygiene tracking, incident trends, change validation evidence, and readiness status updates for leadership and service owners.
Experience you'll need to have:
- 6+ years of experience in platform engineering, infrastructure operations, cybersecurity technology operations, production support, or service operations supporting enterprise-scale platforms and services.
- 3+ years of experience supporting Windows, Linux, and Mac OS environments, including system health, access paths, service dependencies, patching, troubleshooting, and operational readiness activities.
- 3+ years of experience supporting cloud or hybrid infrastructure environments, including AWS, Azure, Google Cloud Platform, containers, Kubernetes, integrations, monitoring, and service reliability activities.
- 3+ years of experience using scripting, automation, or configuration tools such as PowerShell, Python, Bash, Ansible, Terraform, or similar technologies to improve operational support, repeatable execution, and service reliability.
- 3+ years of experience with ticketing, workflow management, service request handling, incident management, change coordination, problem management, and cross-functional operational support.
- Experience using Jira and Confluence to manage operational work, document runbooks and SOPs, track service readiness, maintain support processes, and provide visibility into team execution.
- 3+ years of experience with ITIL, service management practices, operational acceptance criteria, escalation management, production support processes, or related operational governance frameworks.
- 6+ years of an equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- Experience in the financial services industry.
- CISA, CISM, CISSP, CCSP, cloud, infrastructure, automation, or similar certifications.
- Coding or software development knowledge is welcome, including familiarity with application logic, APIs, source control, CI/CD concepts, or the ability to read and troubleshoot code in support of platform and service operations.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.
Travel:
- Approximately 10% travel off-site or to other office locations is expected.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.
#LI-RM1
Salary Range
$128,000.00 - $216,000.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
