If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Serves as the program coordinator for the enterprise cybersecurity program. Coordinates cybersecurity governance and committee activities, policy and program documentation, vendor and third-party assessment engagements, executive and board-level presentations and reporting, and departmental financial and administrative processes to support execution of the enterprise cybersecurity strategy and roadmap. Provides administrative and operational coordination for the CISO and cybersecurity leadership team as one component of this broader departmental program function. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Serves as the program coordinator for the enterprise cybersecurity program. Coordinates cybersecurity governance and committee activities, policy and program documentation, vendor and third-party assessment engagements, executive and board-level presentations and reporting, and departmental financial and administrative processes to support execution of the enterprise cybersecurity strategy and roadmap. Provides administrative and operational coordination for the CISO and cybersecurity leadership team as one component of this broader departmental program function. Models appropriate behavior as exemplified in MLH Mission, Vision, and Values.
What you will do
- Coordinates cybersecurity governance, leadership, committee, and strategic planning meetings, including scheduling, agendas, meeting materials, minutes, action-item documentation, and administrative follow-up.
- Assists cybersecurity subject-matter experts with drafting, formatting, routing, publishing, maintaining, and periodically reviewing cybersecurity policies, standards, procedures, presentations, reports, and other program documentation.
- Assists cybersecurity leadership with the development, analysis, formatting, and coordination of executive, board, committee, regulatory, and departmental presentations, dashboards, reports, metrics, and communications.
- Coordinates departmental financial and administrative activities, including purchase requests, invoice processing, budget tracking, vendor onboarding, contract-routing support, and maintenance of related records.
- Coordinates departmental logistics, including cybersecurity awareness events, cybersecurity fairs, training activities, staff meetings, staff onsite visits, travel arrangements, accommodations, onsite planning, and special events.
- Provides administrative and logistical coordination for cybersecurity assessments, penetration tests, tabletop exercises, audits, consulting engagements, and other third-party activities, including scheduling, meeting logistics, documentation, communications, and onsite arrangements.
- Collects, validates, analyzes, and organizes cybersecurity operational data and performance metrics to support executive reporting, governance activities, board presentations, departmental dashboards, and continuous improvement initiatives.
- Maintains departmental action-item logs, calendars, schedules, and administrative tracking tools and assists cybersecurity leadership with follow-up on commitments and assigned activities.
- Maintains organized departmental records and repositories, including meeting records, policies and standards, presentations, vendor documentation, financial records, assessment materials, and other cybersecurity program information.
- Provides executive administrative support to the Chief Information Security Officer (CISO) and administrative coordination for the cybersecurity leadership team, including calendar management, meeting coordination, travel planning, and related activities.
- Maintains the confidentiality and appropriate handling of sensitive cybersecurity, executive, financial, personnel, audit, and vendor information.
- Supports continuous improvement of departmental processes, communications, documentation, and administrative operations.
- Performs other duties as assigned.
Education Qualifications
- Required - High School Diploma or Equivalent
- Preferred - Associates Degree Business Administration
- Preferred - Associates Degree Healthcare Administration
- Preferred - Associates Degree Information Technology
- Preferred - Associates Degree Project Management
- Preferred - Associates Degree Communications
Experience Qualifications
- Required - Three (3) years of progressively responsible administrative, executive support, program coordination, project coordination, or departmental operations experience.
- Preferred - Experience supporting executive leadership or working within information technology, cybersecurity, healthcare, compliance, audit, or another highly regulated environment.
Skills and Abilities
- Ability to coordinate activities across multiple departments, vendors, and external partners, including governance, audit, and assessment engagements.
- Ability to prepare professional presentations, reports, meeting materials, and executive/board-level communications.
- Excellent organizational, planning, administrative coordination, and time-management skills.
- Strong written and verbal communication skills with exceptional attention to detail.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Ability to collect, organize, analyze, and present operational data and metrics to support executive reporting, dashboards, decision-making, and continuous improvement initiatives.
- Strong interpersonal skills with the ability to work effectively with executive leadership, physicians, business leaders, and technical staff.
- Advanced proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Word, Teams, and SharePoint, with the ability to organize, analyze, and present operational information and performance metrics.
- Ability to maintain confidentiality while exercising sound judgment and professionalism.
Supervision Provided by this Position
- There are no supervisory or lead responsibilities assigned to this position.
Physical Demands
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.
