Introduction to the job
As a Field Service Engineer at Cymer, you’ll provide on-site support for complex equipment used in semiconductor manufacturing. Your work includes installing, upgrading, repairing, and maintaining systems. You’ll also help customers operate and maintain the Cymer equipment, acting as a key point of contact for technical and service-related issues.
Role and responsibilities
- Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.
- Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.
- Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.
- Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.
Education and experience
- 0~2 years’ experience in optics, laser, and/or semiconductor equipment experience is preferred.
- Bachelor’s Degree in a technical field (ex. Electrical/Electronic Engineering, Optical Engineering, Physics, Mechanical Engineering, Mechatronics Engineering, etc.)
Skills
- Need to be leading one installation or significantly contributed to the successful installation of products at multiple sites.
- Excellent customer service skills with an advanced understanding of customer relationship building.
- Preferred experience using the following software packages: Excel, Word, PowerPoint, LabView, Spotfire.
- Fluent speaking and writing skills in both Korean and English.
- Communicates clearly and concisely with stakeholders.
- Good at multi-tasking and hands on skills.
- Proactive, fast-learner and strong ownership for solving issues.
Other information
- Work location: ASML Icheon Office
- Work type: Regular on-call is mandatory (no shift in this role)
- Able to work in other locations based on business needs: Icheon / Cheongju / Yongin
* 현재 다른 ASML/Cymer 공고에 지원 및 전형 진행 중일시 중복지원은 불가하며, 국/영문 이력서 & 자기소개서를 하나의 파일로 통합하여 제출 바랍니다. (제출 후 수정 불가)
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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