How will you CONTRIBUTE and GROW?
We are seeking a highly collaborative and proactive IT Business Partner to guide and support IT operations for our affiliates across the LATAM region. The ideal candidate will serve as a connector between IT and business stakeholders, ensuring that technology solutions meet the evolving needs of the organization while aligning with corporate objectives. In addition to business partnership duties, this person will also facilitate service delivery management across the regions, ensuring timely, high-quality IT support and project execution.
Reporting directly to the Key Account Manager and working closely with the business stakeholders within the affiliates and the D&IT headquarter in Bagneux, the main responsibilities include :
Business Partnering:
Act as the primary IT point of contact for affiliate business leaders across the LATAM region.
Develop a deep understanding of the business strategies, challenges, and objectives in each affiliate, ensuring that IT strategies and solutions support business growth and innovation.
Translate business needs into functional IT requirements and prioritize initiatives accordingly.
Communicate and collaborate with regional and global IT teams to align affiliate requirements with broader IT strategies.
Proactively identify opportunities for technology-driven business improvements and cost efficiencies.
Regularly engage with key internal stakeholders, providing updates on IT performance, project progress, and strategic initiatives through D&IT Operations reviews.
Service Delivery Management:
Facilitate IT service delivery to affiliates, ensuring that IT services meet agreed-upon performance metrics, service level agreements (SLAs), and business expectations.
Coordinate with GIO and external vendors to support infrastructure, networks, applications, and user support services.
Ensure smooth delivery of IT projects, managing timelines, budgets, and resources effectively.
Implement and support processes for incident, change, and problem management, ensuring continuous improvement in IT services.
Monitor IT performance metrics and produce regular reports for business and IT leadership.
Governance and Compliance:
Ensure that all IT operations within the affiliates adhere to company-wide security policies, data protection regulations, and compliance frameworks.
Manage risk within the IT environment, identifying potential vulnerabilities and ensuring that mitigation measures are in place.
Facilitate IT audits and ensure that any identified gaps are addressed in a timely manner.
Regional IT Leadership:
Act as the regional lead for IT initiatives, fostering consistency and standardization of IT processes across the LATAM affiliates.
Ensure alignment between global IT standards and regional/local requirements, providing input to the global IT strategy as needed.
___________________
Are you a MATCH?
Education: Master’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
Experience: Extensive background in project management, business partnering, or service delivery, typically demonstrated through 5 to 10+ years of experience, with solid experience within the LATAM regions, ideally around 3-5 years.
Excellent experience in IT service management (ITSM) would be a plus.
Deep understanding of business processes in HHC and how IT can support business transformation and value.
Excellent interpersonal and communication skills, with the ability to build alignment and engage stakeholders at all levels.
Experience working in culturally diverse teams across geographically dispersed locations.
Languages: Fluent in English, both oral and written. Proficiency in additional languages, such as relevant local languages, would be a plus.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
