D365 Associate Functional Consultant (Field Service and Business Central)

This is a temporary position (approximately 12 months). Option to work remote. Full-time hours

POSITION SUMMARY

The temporary position is for an Associate Functional Consultant, D365 Field Service and Business Central, who can support verification, implementation, data migration, testing, deployment and user support of a new platform and associated integrations and applications.  

The Associate Functional Consultant role is to utilize best practices and methodologies to design, configure, implement, and maintain Microsoft Dynamics 365 Field Service, Project Operations and Business Central. Duties may include Data Imports, design/configuration, testing, documentation, process flows, quality assurance, training, and support. The Analyst will also apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions.  

KEY RESPONSIBILITIES

Application Support

• Collaborate with the team on planning and executing data import, including data scrubbing.
• Problem solving and analytical skills
• Provide feedback to the product team for improvements
• Excellent verbal and written communication skills for all levels of the business (including technical and business audiences)

Application Deployment & Customization

• Collaborate with team members and work independently to configure Microsoft Dynamics 365 and key third-party products, including custom CRM entities, business processes, workflows, security settings, views, and templates.

• Complete data import for various tables and entities.

• Completes project documentation such as: Functional Requirements Document, User Acceptance Test Scenarios, and End User Training Documentation/Quick Reference Guides

• Documentation creating Process Flow Diagrams, Functional Design Documents, Business Requirement Documents, and gap analysis

• Configuration of systems, including workflows and setup

• Clear understanding of integrations with other systems or previous experience with integrations.

• Utilizes Microsoft DevOps to track project tasks and participates in daily stand ups.

• Participates in all tasks relating to feature testing, solution testing, and user acceptance testing

• Performs end user training in one on one, webinar, and classroom style settings

• Collaborate with management to keep projects on schedule and recommend corrective actions needed to meet deadlines.

• Obtain and maintain Microsoft Dynamics 365 certifications, as applicable

EDUCATION

• High School diploma and some college credits.
• Microsoft Office Training

MINIMUM REQUIREMENTS

• Must have at least 2 years’ experience in a similar role working with D365 Field Service and Business Central; Project Operations is a nice to have.
• Strong understanding of Microsoft Excel, Word, Visio and Power Point
• Ability to manipulate data in spreadsheets and import data
• Ability to use Word, Visio and Power Point to prepare documentation both technical and user-friendly.
• Create user stories and bugs, queries and test cases in Azure DevOps
• Exceptional analytical and statistical skills with the ability to apply them to systems issues and products as required.  Experience with Microsoft solutions

CORE COMPETENCIES

• Customer service & communication
• Accountability & execution
• Teamwork
• Reliability
• Functional & technical expertise

ABOUT CITY FM 

City Facilities Management (US) LLC is a leader in end-to-end integrated facilities management for some of the top retailers and grocers across the nation. Through our unparalleled self-performance team of highly skilled technicians, customer service gurus, energy experts and more, City FM delivers exceptional service quality and cost savings using a holistic, data-driven approach to facilities management.  

With offices in Jacksonville, FL and Burlington, MA since 2016, City FM is part of the GDI Ainsworth family founded 90 years ago. Ainsworth is Canada’s leading integrated multi-trade services provider with over 4,000 team members across US and Canada.   

WHY SHOULD YOU WORK AT CITY FM? 
City FM is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters. Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match.  

We don’t just hire anyone at City FM; we’re looking for loyal team members with a deep sense of responsibility and a thirst for constant learning and growth with a willingness to always lend a helping hand.   

When you join City FM, you’re committing to making a difference. We make a commitment to you too – helping you embark on a career with purpose! Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City FM cares passionately about the people we hire and ensures that growth is always on the horizon.  

Wondering if your values align with ours? If you put clients first, care passionately about what you do and are committed to working on a team that respects each other, you will fit right in!  

So, if you’re ready to get started, we’re ready for you.  

City FM is An Affirmative Action / Equal Opportunity Employer. The Company has a Drug-Free Workplace Policy in effect that is strictly adhered to.