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Amsterdam, Noord-Holland, Nederland
Hybrid
Data Analyst – Operational Performance Team
Do you love to operate in an operational environment? Help to make COO a truly customer focused, people and data organisation! As the data driven mindset is increasingly embedded within ING, there is more need for strong quants to ‘do their thing’ and provide our stakeholders with the right insights and predictions. Will you be our new colleague?
The organisation: COO Netherlands
Within the Operational Performance Team, we model and perform analyses on multiple domains within COO. This includes the Retail and Business Clients Contact Centres, Consumer Loans, Daily Banking, Mortgages, Business Clients Operations, Business Lending, Complaints and Business Incident Management. Yearly, these departments handle hundreds of thousands of client applications and contacts. We thrive for an excellent service for our customers within a perfectly streamlined operational organisation.
Our team creates targeted analyses, providing continuous insight to support operational teams to drive customer orientated improvements. A happy customer is our highest priority!
Via this vacancy we are looking for a medior Data Analyst to strengthen the Operational Performance Team.
Roles and respondibilities
As a Data Analyst within the Operational Performance Team, you will be responsible for strengthening the data driven way of working within the COO domain. You will develop strong knowledge on the day-to-day processes, build data models and conduct data analysis. You ensure timely and adequate reporting towards the ING Group, Executive Committee ING Domestic Bank Netherlands, COO NL management and other senior stakeholders. Provide management with a single source of truth to steer on our organisational ambitions and key performance indicators.
Within your role, you are the driver to build data-based insights that support our stakeholders. For example, conduct an analysis on how to increase the productivity of our contact centres, or provide upper management with insights on how to improve our key performance indicators. We are looking for someone who can set priorities between different case studies, create visualisations as support of your analysis and translate the data to qualitative colleagues.
Your key responsibilities will mostly consist of:
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
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