Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position overview:
Based in the Costa Rica Shared Service Center as part of the Asset Management Services, the Program Administration team enables customer facing support by running program adjustments, validating data, driving database consistency, and setting framework for high data quality in a multi-cultural customer service environment.
The team is responsible for data entry and its quality within an asset management database, supervise database interfaces, troubleshoot, drive awareness, and highlight systematic issues. The Program Admin team acts also as first point of contact to drive and test system enhancements and administer user accesses.
Major areas of responsibility:
- Perform Adds, Deletes, Changes to the program within the agreed SLA.
- Support Assets and Contract management by administrating entitlements and program statuses.
- Set and/or maintain Customer Accounts.
- Take part in Inventory management by maintaining the database and validating data.
- Drive consistency by reviewing data and address errors to achieve targets set by critical metrics.
- Act as part of a Center of Excellence: identify process and/or technical gaps and propose solutions adopting a Practical Process Improvement mentality.
- Take the lead on new assignments and projects, in a team or on individual basis.
- Support system developments as tester.
- Be responsible for user account security in observance of the Standard Operating Procedures
- Ensure SOP / WI alignment and/or drive documented changes according business needs.
Required education/experience:
- 3+ years’ experience preferably in a data processing (or equivalent) environment.
- Proficiency of the English Language both written and verbal.
- Advanced Microsoft Office user (Excel, Teams, Outlook, Power Point).
- Experience with IBM Maximo or other Database or CRM software.
- Experience with SAP or other ERP software is preferred.
- Software testing experience is an advantage.
- Excellent analytical skills, attention to details, and accuracy in the workplace.
- Operational excellence mentality with goal-oriented approach.
- Self-motivation, passion, and positive attitude to perform individually and as a teammate.
- Good organizational and problem-solving skills, with the ability to prioritize, multi-task and deliver and/or delegate effectively.
