Job Description Summary
The Data Analyst, Vietnam Commercial Excellence is a GCC-based permanent Sandoz role dedicated to supporting Vietnam. The role executes high-quality dashboards, KPI reporting, CRM analytics, sales and customer analytics, incentive reporting support, segmentation and targeting analytics, territory analytics and data-quality management. The successful candidate will help Vietnam Commercial Excellence make faster, clearer and better-governed decisions while Vietnam retains business prioritization, interpretation and final decision ownership.
This role is ideal for a hands-on analytics professional who combines strong Power BI, Excel and data stewardship skills with commercial understanding, stakeholder partnership and a practical mindset for continuous improvement.
Job Description
Position Purpose:
The Data Analyst, Vietnam Commercial Excellence is a GCC-based permanent Sandoz role dedicated to supporting Vietnam. The role executes high-quality dashboards, KPI reporting, CRM analytics, sales and customer analytics, incentive reporting support, segmentation and targeting analytics, territory analytics and data-quality management. The successful candidate will help Vietnam Commercial Excellence make faster, clearer and better-governed decisions while Vietnam retains business prioritization, interpretation and final decision ownership.
This role is ideal for a hands-on analytics professional who combines strong Power BI, Excel and data stewardship skills with commercial understanding, stakeholder partnership and a practical mindset for continuous improvement.
Your Key responsibilities:
Your key responsibilities include but not limited to:
- Analytics, dashboarding and reporting
- Develop, refresh and maintain Vietnam-only Power BI dashboards and recurring KPI reports across sales, CRM, customer, field force and business performance.
- Prepare monthly and quarterly insight packs, variance analysis and action-oriented commentary for Vietnam Commercial Excellence review.
- Maintain dashboard documentation, including logic, definitions, filters, refresh cadence, data sources, and known limitations.
Commercial analyses support
- Provide reporting and analysis support for sales performance, customer segmentation, targeting, territory design, incentive tracking, and business planning cycles.
- Support CRM / SCOUT analyses, including coverage, frequency, activity, coaching, consent, RTE, and digital engagement indicators – to guide improvement initiatives.
- Prepare analysis outputs that are concise, traceable, and ready for business review.
Data stewardship and controls
- Maintain data dictionaries, validation rules, issue logs, reconciliation checks, and version-controlled documentation.
- Reconcile key data inputs across multiple relevant datasets (e.g. sales, CRM, employee roster) and escalate data-quality issues through agreed channels. Ensure outputs follow agreed confidentiality, governance, and data-quality standards.
- Process improvement and automation
- Identify opportunities to reduce manual work, improve refresh reliability and standardize recurring reports.
- Work with Vietnam, Region/GCO and GCC teams to implement approved automation and reusable analytics templates.
- Ensure all analytics outputs follow agreed governance, data-quality and confidentiality standards.
What you will bring to the role:
Essential Requirements:
- Bachelor’s degree in Business Analytics, Data Analytics, Statistics, Economics, Finance, Information Systems, Pharmacy, Life Sciences or a related field.
- Strong experience in commercial analytics, business intelligence, sales analytics, CRM analytics, field-force analytics or performance reporting.
- Experience building dashboards and recurring KPI reports for business stakeholders.
- Good understanding of sales performance, customer segmentation, target setting, territory analytics, incentive reporting and CRM data quality.
- Strong English communication skills, with the ability to translate complex data into clear business insight.
- Ability to work in a matrix model across Vietnam, GCC and Region/GCO stakeholders.. Experience in pharmaceutical, generics, biosimilars, healthcare, FMCG or other field-force-driven industries is preferred.
- Experience with Power BI, Qlik, CRM systems, IQVIA / MIDAS, distributor data, tender data, territory master data, incentive files or field-force activity data is an advantage.
- Vietnamese language knowledge is a plus, but not required.
Technical skills
- Power BI, Power Query, DAX, dashboard design and refresh management
- Advanced Excel, reconciliation, scenario templates and controlled reporting packs
- SQL or data-querying skills for extraction, joining and validation
- Data quality management, data dictionaries, lineage, issue logs and version control
- CRM and commercial analytics, including coverage, frequency, productive frequency, coaching, RTE, digital engagement, sales trends, segmentation, territory analytics and incentive reporting
Skills Desired
Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing
