Madison, WI, USA, United States of America
Hybrid
Job Summary
Job Description
IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Health & Biosciences: Channeling our passion for nature and bioscience into sustainable, life‑enhancing technologies that power innovative solutions across healthcare, food, consumer, and industrial markets.
The role is based in São Paulo (remote). Be part of a customer‑focused, detail‑oriented, and collaborative team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
Manage customer requests related to technical documentation, quality information, and product data using centralized document and data management systems
Serve as first‑line support for customer documentation and quality‑related inquiries, escalating complex topics to subject matter experts when needed
Create, maintain, and distribute customer‑facing documentation, including Product Descriptions, Certificates of Analysis, statements, and certifications
Ensure compliance with applicable quality management systems, food safety standards, and accreditation frameworks such as International Organization for Standardization (ISO), Food Safety System Certification 22000 (FSSC 22000), Global Food Safety Initiative (GFSI), current Good Manufacturing Practices (cGMP), and Hazard Analysis and Critical Control Points (HACCP)
Support regulatory, export, and product registration requirements, including Kosher and Halal documentation where applicable
Support technical commercialization activities, including risk assessments and approval processes for raw materials, intermediates, finished goods, packaging, and labeling
Maintain and manage product master data within SAP and participate in workflows for new products and product changes
Partner with cross‑functional stakeholders across Quality Assurance (QA), Quality Control (QC), Regulatory, Operations, Product Management, Sales, and Customer Service to meet customer and business needs
What Makes You the Right Fit
Bachelor’s degree in a Natural Science, or a related field, or equivalent relevant experience.
3+ years experience in quality assurance, regulatory, customer quality, food ingredients, dietary supplements, or pharmaceutical environments
Strong written and verbal communication skills with high attention to detail
Ability to manage multiple priorities and deliver accurate results in a fast‑paced environment
Experience working with quality and food safety systems, such as Good Manufacturing Practices (GMP), HACCP, ISO, or FSSC 22000
Proven ability to work independently while collaborating effectively within cross‑functional teams
Customer‑focused mindset with a strong commitment to service excellence
How Would You Stand Out?
Experience working with enterprise systems such as SAP, Salesforce, SharePoint, or similar platforms
Strong analytical and problem‑solving skills with the ability to identify trends and opportunities for process improvement
Technical aptitude to quickly understand product information, processes, and documentation requirements
Why Choose Us?
Opportunity to work in a global, science‑driven organization with meaningful impact
Collaborative and inclusive work environment
Exposure to cross‑functional teams and global markets
Learning and development opportunities to support career growth
Flexible working arrangements where applicable
Work Schedule & Environment
Monday–Friday, standard business hours (8:00 a.m. – 4:30 p.m. CST)
Hybrid schedule with two days onsite per week
Global scope supporting multiple market segments and product lines
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
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