Want to know if this job is worth applying to?
Greater London, England, United Kingdom
Onsite
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Job Summary
We are excited to announce an incredible opportunity for a highly skilled specialist to join our UK Operation as a Lead Critical Facilities Engineer (Data Center Specialist). This day-time role is perfect for someone eager to contribute to the development of innovative concepts and techniques within our Data Centres. As an ambassador for your site and the Campus, you will proactively engage with all level’s of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience.
Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you could be the key player we’re looking for! In this position, you will support our team while driving change and developing new ideas that will shape the future of our operations.
Responsibilities
Management Structure & People Management
Serves as second port of call when Data Center manager or supervisor is unavailable
Supports Data Center manager and site supervisors in daily operations and coordination
Site Operations & Project Involvement
Heavily involved in site phase build activities and switching schedules to meet project requirements
Responsible for writing, planning, and scheduling major project work and liaising with vendors
Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued
Customer Interaction
Acts as customer-facing representative alongside the CFE supervisor/manager
Attends and contributes to Customer MBRs and any key customer meetings
Acts as an escalation point during major incidents
Incident Management
Provides technical support during incidents — directs team to failed components and guides response
Supports the incident management process, collaborating closely with supervisors & Data Center Manager during incidents to ensure coordinated team response
Acts as technical support for the entire team — from apprentices to senior roles
Additional Responsibilities
Supports hiring process as a technical assessor in interviews
Monday–Friday role with flexibility to cover incidents and provide broad team support.
Recognized for bringing significant technical value and support across multiple levels of the team
Qualifications
Proven ability to act as a technical lead during incidents, confidently directing teams and troubleshooting complex issues
Strong organisational skills and experience in planning projects, including vendor management and customer communications
Collaborative and approachable — able to provide day-to-day support and mentorship across all levels, from apprentices to senior team members
Customer-focused mindset with experience participating in customer meetings, MBRs, and acting as a key point of contact
Comfortable operating in a fast-paced environment with responsibility for technical oversight
Flexible and solutions-oriented, able to step in when required and support the wider management team
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.

This posting is a new position within our organization.