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San Jose, California, United States
Onsite
Location: Sunnyvale, CA (Hybrid – 2 to 3 Days Onsite per Week)
Customer: Intuitive Surgical
Employment Type: Contract / Contingent Worker
We are seeking an experienced Data Center Infrastructure Engineer to support mission-critical infrastructure operations across server, storage, backup, and monitoring environments. The ideal candidate will have strong hands-on experience with Dell, Cisco UCS, HPE servers, SAN/NAS storage platforms, enterprise backup solutions, and data center operations.
Hardware installation, maintenance, and break-fix support for Dell, Cisco UCS, and HPE server platforms.
Storage administration and support for SAN/NAS environments, including Pure Storage, Isilon, and NetApp.
Backup and recovery management using Commvault and Data Domain.
Working knowledge of Data Center Infrastructure Management (DCIM) tools.
Infrastructure monitoring and troubleshooting using tools such as LogicMonitor, Elasticsearch, and related platforms.
Strong understanding of incident, change, and problem management processes.
Knowledge of information security, compliance, and operational best practices.
Install, maintain, troubleshoot, and provide break-fix support for Dell, Cisco UCS, and HPE server infrastructure.
Manage and support SAN/NAS storage platforms, including Pure Storage, Isilon, and NetApp environments.
Administer backup and recovery operations using Commvault and Data Domain technologies.
Ensure high availability and reliability of mission-critical production services operating in a 24x7 environment.
Monitor, optimize, and troubleshoot infrastructure components, including operating systems, storage, network connectivity, and applications.
Execute scheduled maintenance activities, including patching, upgrades, firmware updates, and hardware replacements.
Provide operational support across Production, Development, and QA environments.
Follow and improve operational processes related to incident management, change management, and service communications.
Participate in on-call support rotations to ensure service continuity.
Develop and maintain deployment and operational scripts where applicable.
Respond promptly to production alerts, incidents, and customer escalations.
Implement and maintain monitoring solutions to ensure infrastructure health and performance visibility.
Collaborate with cross-functional teams to troubleshoot complex technical issues and support ongoing infrastructure improvements.
Minimum 5 years of hands-on experience supporting enterprise data center infrastructure.
Minimum 5 years of experience managing SAN/NAS storage platforms, including Pure Storage, Isilon, and NetApp.
Minimum 5 years of experience administering enterprise backup solutions, preferably Commvault and Data Domain.
Strong troubleshooting and problem-solving skills across infrastructure technologies.
Good understanding of information security principles, compliance requirements, and risk management practices.
Experience working in production environments supporting critical business applications.
Strong verbal and written communication skills with the ability to interact effectively with technical and business stakeholders.
Ability to work in a fast-paced, collaborative environment and manage multiple priorities.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
Experience with DCIM platforms and infrastructure monitoring tools.
Experience supporting large-scale enterprise environments.
Knowledge of automation and scripting for infrastructure operations.
Industry certifications related to Storage, Backup, Infrastructure, or Data Center Operations are a plus.
