Data Center (MEP) Facility Manager

Title: Data Center Facility Manager (Cikarang)

The Data Center Facility Manager will be responsible for all day-to-day operations of our newest data center in Cikarang, leading a pro-active approach to maintenance and procedures, managing delivery of the services level committed to ECX Clients. This role reports to our Campus Manager and Regional Director, Data Center Operations for all of APAC.

The Data Center Facility Manager should be an experienced manager with extensive data center facilities maintenance, vendor management, technical engineering, and interpersonal skills. Technical, commercial, and managerial skills will be prime requirements.  The Data Center Facility Manager will have an intimate understanding of the customer service requirements and expectations; and the MEP infrastructure on the Data Centers of EdgeConneX. This position will be based in Cikarang and require onsite support 5 days per week.

 Primary Responsibilities

• Responsible for overseeing the operation and maintenance of the M&E Services (e.g power, cooling, space, and asset inventory) within the Data Center in a 24/7 mission critical environment.
• Provide leadership and guidance to teams, ensuring the performance of the team and delivery of EdgeConneX's Service Level Agreement.
• Oversee day-to-day operations and manage a team of engineers, including outsourced contractors; and to be on standby with 24/7 on-call emergency response and availability.
• Maintain M&E Services infrastructure and coordinate with vendors.
• Manage and plan for MEP preventive, corrective, and predictive maintenance.
• Handle client inquiries and requests.
• Work closely with project development teams during DC design and development phases for new data centers, ensuring all operational requirements are defined and implemented correctly during constructions.
• Participate in all testing and commissioning of systems, and support Regional leadership to plan and manage the transition from construction to stable operations of the DC.
• Recruit qualified engineers/technicians and manage their performance, morale, and training.
• Ensure company and data center operations process and procedures are followed and meet internal/external audit standards.
• Schedule and supervise the performance of routine maintenance and emergency repairs on all building services and M&E data center equipment.
• Implement company occupational health and safety program on site, ensuring strict compliance by employees and contractors.
• Evaluate the strengths and weaknesses of alternative solutions to operate existing systems efficiently, including their lifecycle cost, with conclusions and suitable approaches to problems.
• Develop and manage facility budget for maintenance, repairs, capital, and general operating costs.

                Maintenance Management:

• Identify and maintain the mandatory legal requirements in connection with the operation and maintenance of the data center .
• Develop maintenance master plan for planned preventive maintenance, cyclical parts replacement, major maintenance, and overhaul works.
• Develop maintenance standards, procedures, and programs.
• Conduct performance appraisal for subcontractors, vendors, and suppliers.
• Ensure no violations of Environmental, Health & Safety legislations and security policies, procedures, guidelines, and house rules.
• Instill a culture of ownership, high standard of care, expertise and diligence with all key personnel, subcontractors, vendors, and suppliers.
• Conduct supplier audits on subcontractors, vendors, and suppliers.

                Incident Management:

• • Act as the first level of escalation to ensure incidents are resolved within the duration as stipulated under the client SLA.
  • Draft, review, approve and submit incident report with root cause analysis as stipulated under client SLA timeline.
  • Review, approve and submit Facilities Monthly Report as stipulated under Client SLA.
  • Review, approve and submit quotations for corrective maintenance, improvement projects, customer installs, and ad-hoc works.
  • Perform any other duties as instructed by management.

Knowledge, Skills & Abilities

• Fluent in both written and spoken English and Bahasa Indonesia.
• Ability to be at the data center location within 30-45 minutes of being called in for emergencies.
• Work independently with minimum of supervision.
• Strong interpersonal skills; able to communicate effectively and in a professional manner with team, clients, vendors, and partners.
• Analytical and problem-solving skills.
• Good organizational skills with the ability to maintain all facility related documentation through detailed and carefully-written submissions and reporting.
• Proficiency in Microsoft Office.
• Excellent ability to prioritize and manage multiple projects/responsibilities.
• Proactive mentality to meet committed timelines, leveraging peer assistance/input.
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’

Experience/Education

• 8+ years of relevant work experience in a data center or other mission critical environment.
• MEP Operational expertise with critical facility equipment/ system including, but not limited to transformers, generators, DRUPS, UPS, PDU, Chillers, CRAH and Fire Systems.
• 4+ years of management experience in a data center environment with a track record of managing people, process, and systems to a high level of efficiency and strong performance
• Degree in Electrical, Mechanical or related Engineering studies.
• Safety Training for Operational Supervisors