What this Job Entails:
The Data Center Technician III is a senior technical contributor responsible for ensuring reliable and efficient operation of data center infrastructure. This role combines hands-on execution with advanced troubleshooting, quality assurance, and adherence to operational standards. In addition to performing complex installations, maintenance, and decommissioning activities, the Technician III serves as a technical resource for the team, supports knowledge sharing, and contributes to process improvements and operational excellence initiatives.
Scope:
- Works as a senior individual contributor with broad technical expertise and increased autonomy in executing data center operations.
- Applies advanced judgment to assess and resolve complex technical issues, and determines appropriate methods and approaches within established guidelines.
- Provides technical guidance and informal leadership to peers, contributes to operational decision-making, and supports continuous improvement initiatives.
- Collaborate with or act as a mentor to less experienced team members.
Your Roles and Responsibilities:
- Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables, servers, storage, and other devices in the data center.
- Confirm and label devices, racks, and cables to ensure accuracy and compliance with operational standards.
- Work within a standard ticketing system, providing clear, timely, and appropriate customer communications.
- Maintain accurate documentation of work performed, including updates to records, diagrams, and logs, ensuring operational transparency and audit readiness.
- Support monthly operational review activities with clients by providing required data, updates, and insights related to completed work, incidents, and operational performance.
- Work under the direction of the Site Operations Supervisor and/or Operations Manager and follow Standard Operating Procedures (SOPs), program policies, safety policies, and security policies while meeting quality and productivity requirements.
- Provide technical guidance and day-to-day support to junior technicians, serving as a subject matter expert and promoting best practices.
- Lead by example in executing operational standards, fostering collaboration, and driving a culture of safety, quality, and accountability.
- Identify opportunities for process improvements and contribute to the development and implementation of operational improvement initiatives.
- Support onboarding and training of new team members by sharing knowledge, reviewing work, and reinforcing Standard Operating Procedures (SOPs).
- Collaborate with Site Operations leadership to resolve complex technical issues, improve workflows, and enhance team efficiency.
- Act as a technical escalation point for complex installations, troubleshooting, and operational challenges when required.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
- General Education Degree (GED) or High school diploma and 5–8 years of related data center or technical infrastructure experience, or equivalent combination of education and experience.
- Strong hands-on experience with data center hardware installations, moves, decommissions, and troubleshooting in enterprise environments.
- Advanced knowledge of structured cabling systems, including CAT5e/CAT6 copper and single-mode/multi-mode fiber, including proper termination, routing, and testing.
- Strong understanding of data center infrastructure components, including servers, storage, networking equipment, racks, power distribution, and cabling topologies.
- Working knowledge of data center best practices, including cable management, basic fault tolerance, airflow considerations, and power usage awareness.
- Experience using copper and fiber testing tools and interpreting results for troubleshooting and validation.
- Ability to accurately document work performed, maintain records, and contribute to operational reporting and audit requirements.
- Experience supporting operational reporting activities, including providing input for monthly operational reviews and customer-facing updates.
- Excellent troubleshooting skills with the ability to resolve complex technical and infrastructure issues independently or with minimal supervision.
- Strong communication skills, both verbal and written, in English, with the ability to interact professionally with internal teams and external stakeholders.
- Proven ability to provide technical guidance, mentor junior technicians, and act as a senior resource within a team environment.
- Demonstrated ability to adapt to changing priorities, shifting workloads, and dynamic operational environments.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Working knowledge of computer hardware, operating systems, and basic networking concepts.
- Proficiency with standard desktop tools and applications (e.g., MS Office, MS Outlook, web-based ticketing systems).
- Ability to quickly learn new tools, systems, and operational software platforms
Preferred Qualifications:
- Industry certifications in data center operations, networking, or infrastructure technologies (e.g., CDCP, CDCS, CompTIA Network+, CCNA, BICSI) are highly desirable.
- Hands-on experience with electrical, mechanical, and HVAC systems in data center or mission-critical environments.
- Strong working knowledge of enterprise networking components and infrastructure, including switches, routers, structured cabling.
- Experience working in large-scale or hyperscale data center environments is an advantage.
- Familiarity with infrastructure monitoring, capacity planning, and basic data center performance metrics.
- Exposure to ITIL-based operational environments or structured service management processes is preferred.
- Experience supporting cross-functional teams in infrastructure, network, or operations projects.
Physical Demand & Work Environment:
- Physically assist in moving and racking equipment.
- Able to safely lift and move a minimum of fifty (50) pounds
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
36,240.00 - 45,300.00 EUR (Annual)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
