Data Engineering Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Data Engineering Manager’s role is to provide technical leadership for data engineering services including data modeling, data warehouse/lake architecture and administration, ETL pipelines.  This role manages data engineers/developers and drives the technical solutions in support of various business services including analytics, reporting, AI analysis, modeling, data integration, and automation of manual data processes.  The Data Engineering Manager is responsible for continuous improvement of data quality, processing costs, modeling, and services.  The Data Engineering Manager will collaborate with a variety of stakeholders including product owners, analysts, functional leadership, vendors, and scrum/project resources to optimize solutions that are aligned with business needs.

Job Responsibilities:

• Manage and mentor data engineers on projects, best practices, and professional growth.  Administer HR processes (hiring, performance, etc.) for reports.

• Oversee ideation and execution of continuous improvement concepts.

• Develop technical solutions for data platform implementation and services expansion.

• Model data to suit business needs and efficient warehouse performance.

• Oversee and implement ETL and reverse ETL pipelines/solutions integrated with various CCM application systems, external sources, S3 data lake, etc.

• Develop efficient data assets for analytics, AI, and low latency queries.

• Develop security access models.

• Organize data pipelines/jobs and develop quality monitoring tools.

• Resolve platform performance issues and bugs.

• Execute platform configuration and performance tuning.

• Monitor system details within the data warehouse, including stored procedures and execution time, and implement efficiency improvements.

• Develop, implement, and enforce change control and testing processes.

• Develop documentation for data architecture, models, semantic views, environment, etc. for team and end-user reference.

• Develop and deploy end-user practices and tools for data extraction, queries, and data manipulation in accordance with business processes.

• Support data governance, quality, privacy, and security initiatives and advocate for supported services.

Qualifications and Skills:

• Bachelor’s degree in a related technical or business field.

• 5+ years of comparable work experience.

• Experience with the following technologies and methods:

  • SQL and data modeling

  • Data warehousing (Snowflake)

  • Process mapping/diagramming

  • Agile work management

  • Code management and release

  • AI code development

• Familiarity with transactional database management (PostgreSQL, MongoDB, etc.), preferred.

• Excellent prioritization and problem-solving skills.

• Customer service mindset.

• Continuous improvement mindset.

• Communication and teamwork skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.